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The Firm-Level Effects Of Service Innovation: A Literature Review

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Author Info

  • TOR HELGE AAS

    ()
    (University of Agder, Grimstad, Norway)

  • PER E. PEDERSEN

    ()
    (Norwegian School of Economics and Business Aministration, Bergen, Norway)

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    Abstract

    Despite the importance of service innovation, its effects have been given relatively little explicit attention in the extant literature. Instead, researchers often implicitly assume that firm-level service innovation activities result in a number of positive financial and other effects. This paper conducts a systematic review of literature on the firm-level effects of service innovation and attempts to identify and categorize the effects suggested in the literature. The review reveals a considerable number of potential firm-level service innovation effects that have been discussed in extant research. We suggest that they may be divided into five effect categories: (1) business process effects, (2) capability effects, (3) relationship effects, (4) financial performance effects and (5) competitiveness effects. The findings suggest directions for further research that aims to develop a causal model of service innovation effects.

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    Bibliographic Info

    Article provided by World Scientific Publishing Co. Pte. Ltd. in its journal International Journal of Innovation Management.

    Volume (Year): 14 (2010)
    Issue (Month): 05 ()
    Pages: 759-794

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    Handle: RePEc:wsi:ijimxx:v:14:y:2010:i:05:p:759-794

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    Related research

    Keywords: Service innovation; service innovation effects; new service development; new service development effects;

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    Cited by:
    1. Tossavainen, Päivi J., 2013. "Beyond sporadic actions: How to approach multi-party stakeholder collaboration in service development," jbm - Journal of Business Market Management, Free University Berlin, Marketing Department, vol. 6(4), pages 171-191.

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