The Firm-Level Effects Of Service Innovation: A Literature Review
AbstractDespite the importance of service innovation, its effects have been given relatively little explicit attention in the extant literature. Instead, researchers often implicitly assume that firm-level service innovation activities result in a number of positive financial and other effects. This paper conducts a systematic review of literature on the firm-level effects of service innovation and attempts to identify and categorize the effects suggested in the literature. The review reveals a considerable number of potential firm-level service innovation effects that have been discussed in extant research. We suggest that they may be divided into five effect categories: (1) business process effects, (2) capability effects, (3) relationship effects, (4) financial performance effects and (5) competitiveness effects. The findings suggest directions for further research that aims to develop a causal model of service innovation effects.
Download InfoIf you experience problems downloading a file, check if you have the proper application to view it first. In case of further problems read the IDEAS help page. Note that these files are not on the IDEAS site. Please be patient as the files may be large.
Bibliographic InfoArticle provided by World Scientific Publishing Co. Pte. Ltd. in its journal International Journal of Innovation Management.
Volume (Year): 14 (2010)
Issue (Month): 05 ()
Contact details of provider:
Web page: http://www.worldscinet.com/ijim/ijim.shtml
You can help add them by filling out this form.
CitEc Project, subscribe to its RSS feed for this item.
- Tossavainen, Päivi J., 2013. "Beyond sporadic actions: How to approach multi-party stakeholder collaboration in service development," jbm - Journal of Business Market Management, Free University Berlin, Marketing Department, vol. 6(4), pages 171-191.
For technical questions regarding this item, or to correct its authors, title, abstract, bibliographic or download information, contact: (Tai Tone Lim).
If references are entirely missing, you can add them using this form.