Advanced Search
MyIDEAS: Login to save this article or follow this journal

SPEL: The Quality Journey


Author Info

  • Jamshed Hasan Khan

    (Graduate School of Business Administration, Lahore University of Management Sciences, Sector U, DHA Lahore Cantt. 54792, Pakistan)

Registered author(s):


    Synthetic Products Enterprises (Private) Limited (SPEL) was one of the few (indigenous) Pakistani companies that had introduced and implemented many quality and productivity improvement initiatives. These included Benchmarking, Statistical Quality Control, Quality Control Circles, and 5S'. A distinguishing feature of these initiatives was the involvement and motivation of its employees. However, with emerging competition coupled with reduced trade barriers, it became imperative for the company to constantly review and improve its current systems, which were predominantly quality driven. SPEL was able to develop a quality culture within its organization whereas several other companies, which had implemented similar kinds of quality tools, failed to develop it. This case explores the process through which a customer focused Total Quality Culture was developed and the conditions needed to facilitate this development.

    Download Info

    If you experience problems downloading a file, check if you have the proper application to view it first. In case of further problems read the IDEAS help page. Note that these files are not on the IDEAS site. Please be patient as the files may be large.
    File URL:
    Download Restriction: Access to full text is restricted to subscribers.

    File URL:
    Download Restriction: Access to full text is restricted to subscribers.

    As the access to this document is restricted, you may want to look for a different version under "Related research" (further below) or search for a different version of it.

    Bibliographic Info

    Article provided by World Scientific Publishing Co. Pte. Ltd. in its journal Asian Case Research Journal.

    Volume (Year): 09 (2005)
    Issue (Month): 02 ()
    Pages: 203-235

    as in new window
    Handle: RePEc:wsi:acrjxx:v:09:y:2005:i:02:p:203-235

    Contact details of provider:
    Web page:

    Order Information:

    Related research



    No references listed on IDEAS
    You can help add them by filling out this form.



    This item is not listed on Wikipedia, on a reading list or among the top items on IDEAS.


    Access and download statistics


    When requesting a correction, please mention this item's handle: RePEc:wsi:acrjxx:v:09:y:2005:i:02:p:203-235. See general information about how to correct material in RePEc.

    For technical questions regarding this item, or to correct its authors, title, abstract, bibliographic or download information, contact: (Tai Tone Lim).

    If you have authored this item and are not yet registered with RePEc, we encourage you to do it here. This allows to link your profile to this item. It also allows you to accept potential citations to this item that we are uncertain about.

    If references are entirely missing, you can add them using this form.

    If the full references list an item that is present in RePEc, but the system did not link to it, you can help with this form.

    If you know of missing items citing this one, you can help us creating those links by adding the relevant references in the same way as above, for each refering item. If you are a registered author of this item, you may also want to check the "citations" tab in your profile, as there may be some citations waiting for confirmation.

    Please note that corrections may take a couple of weeks to filter through the various RePEc services.