IDEAS home Printed from https://ideas.repec.org/a/wly/agribz/v25y2009i4p500-519.html
   My bibliography  Save this article

Service quality in agronomic inputs: does the hierarchical model apply?

Author

Listed:
  • Michael A. Gunderson

    (Department of Food and Resource Economics, University of Florida, 1181 McCarty Hall, PO Box 10240, Gainesville, FL 32611-0240)

  • Allan W. Gray

    (Department of Agricultural Economics, Purdue University, Krannert 784C, 403 West State Street, West Lafayette, IN 47906)

  • Jay T. Akridge

    (Department of Agricultural Economics, Purdue University, Krannert 784C, 403 West State Street, West Lafayette, IN 47906)

Abstract

Research regarding the quality of services is increasingly important as services account for more of the national economy. In agriculture many services are used, but are not systematically assessed in a manner similar to how products are assessed. This research aims to identify the compatibility of proposed service quality structures to the agriculture inputs sector. Results of a survey of Midwest row crop producers lend support to the hierarchical model of service quality structure. Input suppliers can use these results to structure their services more efficiently. [EconLit classification codes: M, Q]. © 2009 Wiley Periodicals, Inc.

Suggested Citation

  • Michael A. Gunderson & Allan W. Gray & Jay T. Akridge, 2009. "Service quality in agronomic inputs: does the hierarchical model apply?," Agribusiness, John Wiley & Sons, Ltd., vol. 25(4), pages 500-519.
  • Handle: RePEc:wly:agribz:v:25:y:2009:i:4:p:500-519
    DOI: 10.1002/agr.20222
    as

    Download full text from publisher

    File URL: http://hdl.handle.net/10.1002/agr.20222
    File Function: Link to full text; subscription required
    Download Restriction: no

    File URL: https://libkey.io/10.1002/agr.20222?utm_source=ideas
    LibKey link: if access is restricted and if your library uses this service, LibKey will redirect you to where you can use your library subscription to access this item
    ---><---

    References listed on IDEAS

    as
    1. Foreman, Linda F., 2006. "Characteristics and Production Costs of U.S. Corn Farms, 2001," Economic Information Bulletin 7205, United States Department of Agriculture, Economic Research Service.
    2. Mark B. Vandenbosch & Charles B. Weinberg, 1997. "A value analysis model for farm equipment manufacturers," Agribusiness, John Wiley & Sons, Ltd., vol. 13(4), pages 409-421.
    3. Morris A. Cohen & Seungjin Whang, 1997. "Competing in Product and Service: A Product Life-Cycle Model," Management Science, INFORMS, vol. 43(4), pages 535-545, April.
    4. David B. Eastwood & John R. Brooker & James D. Smith, 2005. "Developing marketing strategies for green grocers: An application of SERVQUAL," Agribusiness, John Wiley & Sons, Ltd., vol. 21(1), pages 81-96.
    Full references (including those not matched with items on IDEAS)

    Citations

    Citations are extracted by the CitEc Project, subscribe to its RSS feed for this item.
    as


    Cited by:

    1. Chen, Chao-Chien & Yueh, Hsiu-Ping & Liang, Chaoyun, 2016. "Employee Perceptions and Expectations of Online Marketing Service Quality: An Investigation of Farmers’ Associations in Taiwan," International Food and Agribusiness Management Review, International Food and Agribusiness Management Association, vol. 19(1), pages 1-16, February.
    2. Ekta Duggal & Harsh V. Verma, 2016. "Deconstructing Retail Service Quality in India," Paradigm, , vol. 20(2), pages 143-158, December.

    Most related items

    These are the items that most often cite the same works as this one and are cited by the same works as this one.
    1. Johnson, Mark & Mena, Carlos, 2008. "Supply chain management for servitised products: A multi-industry case study," International Journal of Production Economics, Elsevier, vol. 114(1), pages 27-39, July.
    2. Devadoss, Stephen & Gibson, Mark J. & Luckstead, Jeff, 2016. "The Impact of Agricultural Subsidies on the Corn Market with Farm Heterogeneity and Endogenous Entry and Exit," Journal of Agricultural and Resource Economics, Western Agricultural Economics Association, vol. 41(3), pages 1-20, September.
    3. Sylvie Bonny, 2011. "Herbicide-tolerant Transgenic Soybean over 15 Years of Cultivation: Pesticide Use, Weed Resistance, and Some Economic Issues. The Case of the USA," Sustainability, MDPI, vol. 3(9), pages 1-21, August.
    4. Wolfley, Jared L. & Mjelde, James W. & Klinefelter, Danny A. & Salin, Victoria, 2011. "Machinery-Sharing Contractual Issues and Impacts on Cash Flows of Agribusinesses," Journal of Agricultural and Resource Economics, Western Agricultural Economics Association, vol. 36(1), pages 1-21, April.
    5. Ali, Mir B., 2002. "Characteristics and Production Costs of U.S. Wheat Farms," Statistical Bulletin 262280, United States Department of Agriculture, Economic Research Service.
    6. Jieun Lee & Hyung-Deok Shin & Saehwa Hong, 2021. "Servitization of Global Manufacturing Business," Journal of Industry, Competition and Trade, Springer, vol. 21(4), pages 565-584, December.
    7. Aly Owida & P.J. Byrne & Cathal Heavey & Paul Blake & Khaled S. El-Kilany, 2016. "A simulation based continuous improvement approach for manufacturing based field repair service contracting," International Journal of Production Research, Taylor & Francis Journals, vol. 54(21), pages 6458-6477, November.
    8. Chen, Xu & Luo, Zheng & Wang, Xiaojun, 2019. "Compete or cooperate: Intensity, dynamics, and optimal strategies," Omega, Elsevier, vol. 86(C), pages 76-86.
    9. Ali, Mir B., 2004. "Characteristics and Production Costs of U.S. Sugarbeet Farms," Statistical Bulletin 262276, United States Department of Agriculture, Economic Research Service.
    10. Ross D. Heiman & Hikaru Hanawa Peterson, 2008. "Determinants of Premiums Received by Organic Field Crop Producers," Review of Agricultural Economics, Agricultural and Applied Economics Association, vol. 30(4), pages 729-749.
    11. Ryan W. Buell & Dennis Campbell & Frances X. Frei, 2021. "The Customer May Not Always Be Right: Customer Compatibility and Service Performance," Management Science, INFORMS, vol. 67(3), pages 1468-1488, March.
    12. Ariu, Andrea & Mayneris, Florian & Parenti, Mathieu, 2020. "One way to the top: How services boost the demand for goods," Journal of International Economics, Elsevier, vol. 123(C).
    13. Chen, Mengmiao & Hu, Qiying & Wei, Hang, 2017. "Interaction of after-sales service provider and contract type in a supply chain," International Journal of Production Economics, Elsevier, vol. 193(C), pages 514-527.
    14. Rebecca S. Dodder & Amani Elobeid & Timothy L. Johnson & P. Ozge Kaplan & Lyubov A. Kurkalova & Silvia Secchi & Simla Tokgoz, 2011. "Environmental Impacts of Emerging Biomass Feedstock Markets: Energy, Agriculture, and the Farmer," Center for Agricultural and Rural Development (CARD) Publications 11-wp526, Center for Agricultural and Rural Development (CARD) at Iowa State University.
    15. Lin Ma & Yuefan Zhai & Tian Wu, 2019. "Operating Charging Infrastructure in China to Achieve Sustainable Transportation: The Choice between Company-Owned and Franchised Structures," Sustainability, MDPI, vol. 11(6), pages 1-22, March.
    16. Fabienne Femenia & Alexandre Gohin & Alain Carpentier, 2010. "The Decoupling of Farm Programs: Revisiting the Wealth Effect," American Journal of Agricultural Economics, Agricultural and Applied Economics Association, vol. 92(3), pages 836-848.
    17. Lisa Lobry de Bruyn & Susan Andrews, 2016. "Are Australian and United States Farmers Using Soil Information for Soil Health Management?," Sustainability, MDPI, vol. 8(4), pages 1-33, March.
    18. Artz, Georgeanne & Colson, Gregory & Ginder, Roger, 2010. "A Return of the Threshing Ring? A Case Study of Machinery and Labor-Sharing in Midwestern Farms," Journal of Agricultural and Applied Economics, Cambridge University Press, vol. 42(4), pages 805-819, November.
    19. Linacre, Nicholas A. & Thompson, Colin J., 2005. "The emergence of insect resistance in Bt-corn: implication of resistance management information under uncertainty," EPTD discussion papers 136, International Food Policy Research Institute (IFPRI).
    20. Glen M. Schmidt & Evan L. Porteus, 2000. "Sustaining Technology Leadership Can Require Both Cost Competence and Innovative Competence," Manufacturing & Service Operations Management, INFORMS, vol. 2(1), pages 1-18, March.

    More about this item

    Statistics

    Access and download statistics

    Corrections

    All material on this site has been provided by the respective publishers and authors. You can help correct errors and omissions. When requesting a correction, please mention this item's handle: RePEc:wly:agribz:v:25:y:2009:i:4:p:500-519. See general information about how to correct material in RePEc.

    If you have authored this item and are not yet registered with RePEc, we encourage you to do it here. This allows to link your profile to this item. It also allows you to accept potential citations to this item that we are uncertain about.

    If CitEc recognized a bibliographic reference but did not link an item in RePEc to it, you can help with this form .

    If you know of missing items citing this one, you can help us creating those links by adding the relevant references in the same way as above, for each refering item. If you are a registered author of this item, you may also want to check the "citations" tab in your RePEc Author Service profile, as there may be some citations waiting for confirmation.

    For technical questions regarding this item, or to correct its authors, title, abstract, bibliographic or download information, contact: Wiley Content Delivery (email available below). General contact details of provider: http://onlinelibrary.wiley.com/journal/10.1002/(ISSN)1520-6297 .

    Please note that corrections may take a couple of weeks to filter through the various RePEc services.

    IDEAS is a RePEc service. RePEc uses bibliographic data supplied by the respective publishers.