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Staff qualification and the quality of tourism-related services in the Nitra region

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  • Grenčíková Adriana

    (A. Dubček University of Trenčín, Faculty of Social and Economic Relations, Department of Management and Human Resource Development, Študentská 3, 911 50 Trenčín, Slovak Republic; 1phone: +4213 274 009 405, fax: +4213 274 004 15)

  • Vojtovič Sergej

    (A. Dubček University of Trenčín, Faculty of Social and Economic Relations, Department of Management and Human Resource Development, Študentská 3, 911 50 Trenčín, Slovak Republic; 2phone: +4213 274 009 400)

  • Gullerová Monika

    (A. Dubček University of Trenčín, Faculty of Social and Economic Relations, Department of Social Sciences and Humanities, Študentská 2, 911 50 Trenčín, Slovak Republic; phone: +4213 274 004 84)

Abstract

The study attempts to justify the importance of the human potential quality, one of the key factors for the development of tourism industry. Moreover, the study attempts to establish a correlation between the human potential quality and the quality of tourism-related services. Next, the study emphasizes that not only geography-related factors, such as natural, historical and cultural sights, climatic and weather conditions getting the attention and interest by tourists, are vital for tourism industry. The human potential quality, including training, qualification and expertise, is important as well. Therefore, the study analyses the human potential quality in tourism industry, and assesses its impact on the service quality related to accommodation, catering, transport, organization and provision of sports, cultural and sightseeing events.

Suggested Citation

  • Grenčíková Adriana & Vojtovič Sergej & Gullerová Monika, 2013. "Staff qualification and the quality of tourism-related services in the Nitra region," Bulletin of Geography. Socio-economic Series, Sciendo, vol. 21(21), pages 41-48, September.
    • Handle: RePEc:vrs:buogeo:v:21:y:2013:i:21:p:41-48:n:4
    DOI: 10.2478/bog-2013-0019
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