Techniques And Instruments Of Quality Management Used By The Commercial Banks Worldwide
AbstractAnalyzing the importance of the measurement and the reporting of the quality management in the Romanian banking system, this study puts into limelight the principals techniques and instruments used by the banks, divided in three big categories depending to the complexity and propose of their utilization: primary, secondary and tertiary. The tertiary techniques and instruments are the most specialized; they support the primary and secondary techniques and instruments when they can not obtain the desired information or the expected result.
Download InfoIf you experience problems downloading a file, check if you have the proper application to view it first. In case of further problems read the IDEAS help page. Note that these files are not on the IDEAS site. Please be patient as the files may be large.
Bibliographic InfoArticle provided by Centre of Financial and Monetary Research "Victor Slavescu" in its journal Studii Financiare (Financial Studies).
Volume (Year): 13 (2009)
Issue (Month): 1 (March)
Contact details of provider:
Postal: Casa Academiei, Calea 13 Septembrie nr.13, sector 5, Bucuresti
Phone: 004 021 3182419
Fax: 004 021 3182419
Web page: http://www.icfm.ro/
More information through EDIRC
techniques; instruments; quality; bank; graphics; diagrams; statistics; brainstorming; benchmark; clients; claims; data collection;
Find related papers by JEL classification:
- D20 - Microeconomics - - Production and Organizations - - - General
- C10 - Mathematical and Quantitative Methods - - Econometric and Statistical Methods and Methodology: General - - - General
- C - Mathematical and Quantitative Methods
- M31 - Business Administration and Business Economics; Marketing; Accounting - - Marketing and Advertising - - - Marketing
You can help add them by filling out this form.
reading list or among the top items on IDEAS.Access and download statisticsgeneral information about how to correct material in RePEc.
For technical questions regarding this item, or to correct its authors, title, abstract, bibliographic or download information, contact: (Corina Saman).
If references are entirely missing, you can add them using this form.