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Searching Ordered Sets: Evaluations from Sequences under Search

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  • Kristin Diehl
  • Gal Zauberman
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    Abstract

    Consumers often search for and choose from ordered sets, commonly from options listed from best to worst. Normatively, such declining orderings maximize expected value from search and should lead to more positive evaluations of the experience compared to searching improving orderings. We demonstrate, however, that amount of search moderates consumers' evaluations of declining versus improving orderings. Search from different orderings exposes consumers to sequences of options characterized by different key psychological moments (trend and end) as well as to different levels of average quality. Greater search can lead to more positive evaluations for improving versus declining orderings because consumers experience more positive moments on which to base their evaluation. Supporting the proposed model, we show that overall evaluations are influenced by differences in these key moments over and above quality changes of the set. (c) 2005 by JOURNAL OF CONSUMER RESEARCH, Inc..

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    Bibliographic Info

    Article provided by University of Chicago Press in its journal Journal of Consumer Research.

    Volume (Year): 31 (2005)
    Issue (Month): 4 (03)
    Pages: 824-832

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    Handle: RePEc:ucp:jconrs:v:31:y:2005:i:4:p:824-832

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    Web page: http://www.journals.uchicago.edu/JCR/

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    Cited by:
    1. Quaschning, Simon & Pandelaere, Mario & Vermeir, Iris, 2014. "When and why attribute sorting affects attribute weights in decision-making," Journal of Business Research, Elsevier, vol. 67(7), pages 1530-1536.
    2. Dinko Dimitrov & Saptarshi Mukherjee & Nozomu Muto, 2013. "List-based decision problems," UFAE and IAE Working Papers 927.13, Unitat de Fonaments de l'Anàlisi Econòmica (UAB) and Institut d'Anàlisi Econòmica (CSIC).

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