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Cognitive, Affective, and Attribute BAses of the Satisfaction Response

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Author Info
Oliver, Richard L
Abstract

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Publisher Info
Article provided by University of Chicago Press in its journal Journal of Consumer Research.

Volume (Year): 20 (1993)
Issue (Month): 3 (December)
Pages: 418-30
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Handle: RePEc:ucp:jconrs:v:20:y:1993:i:3:p:418-30

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  1. Margarita Tejera Gil & Santiago Rodriguez Feijoó & Alejandro Rodriguez Caro & Delia Davila Quintana, 2005. "Consumer’S Satisfaction - Explanatory Models," ERSA conference papers ersa05p565, European Regional Science Association. [Downloadable!]
  2. S. De Man & D. Vandaele & P. Gemmel, 2004. "The waiting experience and consumer perception of service quality in outpatient clinics," Working Papers of Faculty of Economics and Business Administration, Ghent University, Belgium 04/229, Ghent University, Faculty of Economics and Business Administration. [Downloadable!]
  3. Carvalho Filho, Paolo Freire de & Camarero Izquierdo, Carmen, 2003. "Efectos derivados de la puesta en práctica del marketing de relaciones en los servicios profesionales," Documentos de Trabajo "Nuevas Tendencias en Dirección de Empresas". Working Papers "New Trends on Business Administration". 2003-03, Interuniversitary Doctorate Program "New Trends on Business Administration", Universities of Valladolid, Burgos and Salamanca (Spain). Programa de Doctorado Interuniversitario "Nuevas Tendencias en Di.
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This page was last updated on 2008-9-2.

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