IDEAS home Printed from https://ideas.repec.org/a/taf/servic/v30y2008i7p1177-1197.html
   My bibliography  Save this article

Measuring user perceived service quality of online auction sites

Author

Listed:
  • Chung-Tzer Liu
  • Yi Maggie Guo
  • Tzong-Yin Hsieh

Abstract

This study proposes a measure for online auction sites' service quality (OA-SQ). The conceptualisation is based on a literature review of service quality research and an analysis of the unique characteristics of online auctions. A pilot study refined the initial scale. A second survey data set tests the final scale. Results of both exploratory and confirmatory factor analysis show high construct validity of the scale. The scale includes 24 items for seven dimensions: efficiency, system availability, privacy/security, compensation, personalisation, playfulness, and reputation.

Suggested Citation

  • Chung-Tzer Liu & Yi Maggie Guo & Tzong-Yin Hsieh, 2008. "Measuring user perceived service quality of online auction sites," The Service Industries Journal, Taylor & Francis Journals, vol. 30(7), pages 1177-1197, October.
  • Handle: RePEc:taf:servic:v:30:y:2008:i:7:p:1177-1197
    DOI: 10.1080/02642060802617575
    as

    Download full text from publisher

    File URL: http://hdl.handle.net/10.1080/02642060802617575
    Download Restriction: Access to full text is restricted to subscribers.

    File URL: https://libkey.io/10.1080/02642060802617575?utm_source=ideas
    LibKey link: if access is restricted and if your library uses this service, LibKey will redirect you to where you can use your library subscription to access this item
    ---><---

    As the access to this document is restricted, you may want to search for a different version of it.

    More about this item

    Statistics

    Access and download statistics

    Corrections

    All material on this site has been provided by the respective publishers and authors. You can help correct errors and omissions. When requesting a correction, please mention this item's handle: RePEc:taf:servic:v:30:y:2008:i:7:p:1177-1197. See general information about how to correct material in RePEc.

    If you have authored this item and are not yet registered with RePEc, we encourage you to do it here. This allows to link your profile to this item. It also allows you to accept potential citations to this item that we are uncertain about.

    We have no bibliographic references for this item. You can help adding them by using this form .

    If you know of missing items citing this one, you can help us creating those links by adding the relevant references in the same way as above, for each refering item. If you are a registered author of this item, you may also want to check the "citations" tab in your RePEc Author Service profile, as there may be some citations waiting for confirmation.

    For technical questions regarding this item, or to correct its authors, title, abstract, bibliographic or download information, contact: Chris Longhurst (email available below). General contact details of provider: http://www.tandfonline.com/FSIJ20 .

    Please note that corrections may take a couple of weeks to filter through the various RePEc services.

    IDEAS is a RePEc service. RePEc uses bibliographic data supplied by the respective publishers.