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Service Innovation in Hong Kong: Attitudes and Practice

Author

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  • Andrew Chan
  • FRANK M. GO
  • RAY PINE

Abstract

This research explores management's attitudes towards innovation in Hong Kong's service firms and the extent to which service firms are committed to the general practice of managing service innovation. The growth in the scale and importance of the service sector in Hong Kong together with the limited analysis of innovation in the service industries, provide a prime justification for this study. Data were examined from four service groups: retail/wholesale, financial services, hotel/restaurant, and tourism. The findings suggest that although the majority of service organisations in Hong Kong are engaged in some type of innovation, they do not have any established system to control the process. In general, managers seem to confine their development to incremental or distinctive innovations and do not attempt to develop breakthrough innovations.

Suggested Citation

  • Andrew Chan & FRANK M. GO & RAY PINE, 1998. "Service Innovation in Hong Kong: Attitudes and Practice," The Service Industries Journal, Taylor & Francis Journals, vol. 18(2), pages 112-124, April.
    • Handle: RePEc:taf:servic:v:18:y:1998:i:2:p:112-124
    DOI: 10.1080/02642069800000021
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    Cited by:

    1. Cheng-Wen Lee & Nurul Hidayat, 2018. "The Influence Of Knowledge Sharing On Service Innovation Performance: An Empirical Study On Hotel In North Borneo, Indonesia," Eurasian Journal of Business and Management, Eurasian Publications, vol. 6(2), pages 23-32.
    2. Dorothy Dutta & Mrinmoy K. Sarma, 2021. "Adoption of Digital Innovations: A Special Referenceto Routinised Incremental Innovations," Review of Market Integration, India Development Foundation, vol. 13(2-3), pages 73-97, December.
    3. Hui-Ling Huang, 2014. "Performance effects of aligning service innovation and the strategic use of information technology," Service Business, Springer;Pan-Pacific Business Association, vol. 8(2), pages 171-195, June.
    4. Cheng-Wen Lee & Nurul Hidayat, 2018. "The Impact of Absorptive Capacity on Service Innovation Performance: An Empirical Study on Banking in East Borneo Indonesia," Journal of Applied Finance & Banking, SCIENPRESS Ltd, vol. 8(5), pages 1-6.
    5. Georgios Giotis & Evangelia Papadionysiou, 2022. "The Role of Managerial and Technological Innovations in the Tourism Industry: A Review of the Empirical Literature," Sustainability, MDPI, vol. 14(9), pages 1-20, April.
    6. Witell, Lars & Snyder, Hannah & Gustafsson, Anders & Fombelle, Paul & Kristensson, Per, 2016. "Defining service innovation: A review and synthesis," Journal of Business Research, Elsevier, vol. 69(8), pages 2863-2872.
    7. Hjalager, Anne-Mette, 2010. "A review of innovation research in tourism," Tourism Management, Elsevier, vol. 31(1), pages 1-12.
    8. Thakur, Ramendra & Hale, Dena, 2013. "Service innovation: A comparative study of U.S. and Indian service firms," Journal of Business Research, Elsevier, vol. 66(8), pages 1108-1123.
    9. Victor Oladapo & Godwin Onyeaso, 2013. "An Empirical Investigation Of Sub Dimensions Of High Performance Work Systems That Predict Organizational Innovation," International Journal of Management and Marketing Research, The Institute for Business and Finance Research, vol. 6(1), pages 67-79.
    10. Mu, Yu & Bossink, Bart & Vinig, Tsvi, 2022. "Developing a classification scheme of service innovation," Annals of Tourism Research, Elsevier, vol. 95(C).
    11. Coronado, Daniel & Acosta, Manuel & Fernández, Ana, 2008. "Attitudes to innovation in peripheral economic regions," Research Policy, Elsevier, vol. 37(6-7), pages 1009-1021, July.
    12. Snyder, Hannah & Witell, Lars & Gustafsson, Anders & Fombelle, Paul & Kristensson, Per, 2016. "Identifying categories of service innovation: A review and synthesis of the literature," Journal of Business Research, Elsevier, vol. 69(7), pages 2401-2408.
    13. Lucia Crevani & Kristina Palm & Annika Schilling, 2011. "Innovation management in service firms: a research agenda," Service Business, Springer;Pan-Pacific Business Association, vol. 5(2), pages 177-193, June.
    14. Alex Yue Feng Zhu & Kee Lee Chou, 2020. "Hong Kong’s Transition Toward a Knowledge Economy: Analyzing Effect of Overeducation on Wages Between 1991 and 2011," Journal of the Knowledge Economy, Springer;Portland International Center for Management of Engineering and Technology (PICMET), vol. 11(1), pages 103-113, March.
    15. Gonzalo Maldonado-Guzmán & José Trinidad Marín-Aguilar & Sandra Yesenia Pinzón-Castro, 2017. "Service Innovation in Mexican Small Business," Advances in Management and Applied Economics, SCIENPRESS Ltd, vol. 7(4), pages 1-1.
    16. Poh-Kam Wong & Zi-Lin He, 2002. "The Impacts of Knowledge Interaction with Manufacturing Clients on KIBS Firms Innovation Behaviour," WIDER Working Paper Series DP2002-69, World Institute for Development Economic Research (UNU-WIDER).
    17. Cheng-Wen Lee & Nurul Hidayat, 2018. "The Influence of Knowledge Sharing and Absorptive Capacity on Service Innovation Performance of Islamic Banking in North Borneo Indonesia," Advances in Management and Applied Economics, SCIENPRESS Ltd, vol. 8(4), pages 1-2.
    18. Yang Yang & Zhongqiu Li & Yingying Su, 2018. "The Effectiveness of Service Innovation Practices to Reduce Energy Consumption Based on Adaptive Theory," Sustainability, MDPI, vol. 10(9), pages 1-16, September.

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