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Public service motivation and performance: The role of organizational identification

Author

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  • Qing Miao
  • Nathan Eva
  • Alexander Newman
  • Gary Schwarz

Abstract

Although the association between public service motivation (PSM) and job performance has received increased attention, there is limited knowledge of the mechanisms underlying its effects. Utilizing data from Chinese civil servants and their supervisors, the authors found that PSM results in higher levels of organizational identification and leads to higher levels of job performance because civil servants perceive the organization’s fate and results as their own.IMPACTOur study demonstrates that organizational identification is a key mechanism that explains how public service motivation (PSM) leads to higher levels of performance. To improve performance, public agencies should create an environment that helps employees identify with the organization, for example by highlighting the distinct services that the organization provides for the public and by establishing socialization practices for newcomers.

Suggested Citation

  • Qing Miao & Nathan Eva & Alexander Newman & Gary Schwarz, 2019. "Public service motivation and performance: The role of organizational identification," Public Money & Management, Taylor & Francis Journals, vol. 39(2), pages 77-85, February.
    • Handle: RePEc:taf:pubmmg:v:39:y:2019:i:2:p:77-85
    DOI: 10.1080/09540962.2018.1556004
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    Citations

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    Cited by:

    1. Gellatly, Lauren & D'Alessandro, Steven & Carter, Leanne, 2020. "What can the university sector teach us about strategy? Support for strategy versus individual motivations to perform," Journal of Business Research, Elsevier, vol. 112(C), pages 320-330.
    2. Leonard Bright, 2022. "Why Does PSM Lead to Higher Work Stress? Exploring the Role that Organizational Identity Theory has on the Relationship between Public Service Motivation and External-Related Stress among Federal Gove," Public Organization Review, Springer, vol. 22(3), pages 803-820, September.
    3. Min Young Kim & Hyo Joo Lee & Kyoung Ryoul Min, 2021. "Mechanisms of perceived accountability in Korean NPOs: activating the dynamics of NPM-driven and confucian-driven cultures," Quality & Quantity: International Journal of Methodology, Springer, vol. 55(6), pages 1917-1944, December.
    4. George B. Amegavi & James K. Mensah, 2020. "Commitment To Public Interest And Public Service Motivation Development Challenges: A Qualitative Inquiry," Public administration issues, Higher School of Economics, issue 6, pages 67-83.
    5. Fahriye Oben Uru & Ebru Gozukara & Lale Tezcan, 2022. "The Moderating Roles of Remote, Hybrid, and Onsite Working on the Relationship between Work Engagement and Organizational Identification during the COVID-19 Pandemic," Sustainability, MDPI, vol. 14(24), pages 1-27, December.
    6. Mustafa Ozgun Atalay & Pınar Aydemir & Taner Acuner, 2022. "The Influence of Emotional Exhaustion on Organizational Cynicism: The Sequential Mediating Effect of Organizational Identification and Trust in Organization," SAGE Open, , vol. 12(2), pages 21582440221, April.
    7. Tushar, Hasanuzzaman & Giao, Ha Nam Khanh, 2023. "How transformational leadership influences employees’ job-related outcomes through public service motivation: Does power distance orientation matter?," OSF Preprints avsnr, Center for Open Science.
    8. Zhongju Liao & Jialin Cheng & Qian Chen, 2022. "Socially responsible human resource management and employee ethical voice: Roles of employee ethical self‐efficacy and organizational identification," Corporate Social Responsibility and Environmental Management, John Wiley & Sons, vol. 29(4), pages 820-829, July.
    9. Daimi Koçak & Gökhan Kerse, 2022. "How Perceived Organizational Obstruction Influences Job Satisfaction: The Roles of Interactional Justice and Organizational Identification," SAGE Open, , vol. 12(1), pages 21582440221, March.

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