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The quality of interaction between managers and clinicians: a question of trust

Author

Listed:
  • Patrick Brown
  • Andy Alaszewski
  • David Pilgrim
  • Michael Calnan

Abstract

A lack of trust between clinicians and junior/middle managers is well documented in health care systems but under-theorized. Face-to-face interactions between clinicians and managers, through which trust is constructed, are vitally shaped by assumptions drawn from local organizational characteristics, which in turn are embedded within national policy structures. These latter conditions require reform in order to enhance the quality and effectiveness of National Health Service management.

Suggested Citation

  • Patrick Brown & Andy Alaszewski & David Pilgrim & Michael Calnan, 2011. "The quality of interaction between managers and clinicians: a question of trust," Public Money & Management, Taylor & Francis Journals, vol. 31(1), pages 43-50, January.
  • Handle: RePEc:taf:pubmmg:v:31:y:2011:i:1:p:43-50
    DOI: 10.1080/09540962.2011.545546
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    References listed on IDEAS

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    1. Bart Nooteboom & Frédérique Six (ed.), 2003. "The Trust Process in Organizations," Books, Edward Elgar Publishing, number 2811.
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    Cited by:

    1. McCabe Thomas Joseph & Sambrook Sally Anne, 2019. "A discourse analysis of managerialism and trust amongst nursing professionals," The Irish Journal of Management, Sciendo, vol. 38(1), pages 38-53, December.

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