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Delivering Public Services—Mechanisms and Consequences: Delivering Public Services Under the New Public Management: The Case of Public Housing

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  • Nigel Sprigings

Abstract

One of the biggest changes in public sector housing practice in recent years has been the introduction of New Public Management techniques. Housing associations, promoted by successive governments to supplement local authority provision of social housing, have readily taken on the new management agendas of performance indicators and business disciplines in service delivery. The author identifies a conflict between the social purposes of public funding for housing and the business practices of housing associations. The limited accountability of housing associations allows for practices that lead to social exclusion. For local authorities, a parallel conflict arises because of government emphasis on ‘what works’ in public housing management, rather than on ‘what matters’.

Suggested Citation

  • Nigel Sprigings, 2002. "Delivering Public Services—Mechanisms and Consequences: Delivering Public Services Under the New Public Management: The Case of Public Housing," Public Money & Management, Taylor & Francis Journals, vol. 22(4), pages 11-17, October.
    • Handle: RePEc:taf:pubmmg:v:22:y:2002:i:4:p:11-17
    DOI: 10.1111/1467-9302.00324
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    Cited by:

    1. Alex Marsh, 2004. "The Inexorable Rise Of The Rational Consumer? The Blair Government And The Reshaping Of Social Housing," European Journal of Housing Policy, Taylor and Francis Journals, vol. 4(2), pages 185-207.
    2. Dan Luo & Harry van der Heijden & Peter J. Boelhouwer, 2020. "Policy Design and Implementation of a New Public Rental Housing Management Scheme in China: A Step Forward or an Uncertain Fate?," Sustainability, MDPI, vol. 12(15), pages 1-25, July.
    3. Melina M. Manochin & Lisa Jack & Claire Howell, 2008. "The Boundaries of Reporting Sustainable Development in Social Housing," Public Money & Management, Taylor & Francis Journals, vol. 28(6), pages 345-352, December.
    4. Barry Goodchild & Gilles Jeannot & Paul Hickman, 2010. "Professions, Occupational Roles and Skills in Urban Policy: A Reworking of the Debates in England and France," Urban Studies, Urban Studies Journal Limited, vol. 47(12), pages 2555-2572, November.
    5. John McCormack, 2009. "`Better the Devil You Know': Submerged Consciousness and Tenant Participation in Housing Stock Transfers," Urban Studies, Urban Studies Journal Limited, vol. 46(2), pages 391-411, February.

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