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The impact of public service values on services of general interest reform debates

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  • Steven Van de Walle

Abstract

Competing values complicate debates on the reform of public services. Attention for competition and efficiency is balanced by concerns for equity and universality in service delivery. These potential value conflicts are best visible in the reform of services of general interest. Despite debates at the European and the national level, current research on services of general interest has been limited to scholars in law and economics. Citizens' opinion on the guiding principles of service delivery is generally disregarded. In this article, we analyse a number of Eurobarometer surveys dealing with services of general interest, as well as a general survey of citizens' perceptions of the public sector in Belgium. We delineate clusters of citizens' public service delivery value orientations, and show that one-sided or ideology-based reform strategies probably negate many of the continuing dilemmas in public service delivery.

Suggested Citation

  • Steven Van de Walle, 2006. "The impact of public service values on services of general interest reform debates," Public Management Review, Taylor & Francis Journals, vol. 8(2), pages 183-205, June.
    • Handle: RePEc:taf:pubmgr:v:8:y:2006:i:2:p:183-205
    DOI: 10.1080/14719030600587422
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    Cited by:

    1. Judith Clifton & Daniel Díaz-Fuentes & Marcos Fernández-Gutiérrez & Julio Revuelta, 2011. "The new regulation of public infrastructure services in the European Union. Challenges for territorial cohesion," ERSA conference papers ersa11p1416, European Regional Science Association.
    2. Clifton, Judith & Díaz-Fuentes, Daniel & Fernández Gutiérrez, Marcos & Revuelta, Julio, 2009. "Infrastructure regulation: what works, why, and how do we know?," MPRA Paper 33038, University Library of Munich, Germany.
    3. Sebastian Jilke & Steven Van de Walle, 2013. "Two track public services? Citizens' voice behaviour towards liberalized services in the EU15," Public Management Review, Taylor & Francis Journals, vol. 15(4), pages 465-476, May.
    4. Steven Van De Walle, 2009. "When Is A Service An Essential Public Service?," Annals of Public and Cooperative Economics, Wiley Blackwell, vol. 80(4), pages 521-545, December.
    5. Alessia Patuelli, 2017. "Le aziende ferroviarie inglesi e italiane tra Ottocento e Novecento: profili di intervento pubblico," CONTABILIT? E CULTURA AZIENDALE, FrancoAngeli Editore, vol. 2017(2), pages 7-42.

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