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Exploring the Relationships Among Trust, Employee Satisfaction, and Organizational Commitment

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  • Yoon Jik Cho
  • Hanjun Park

Abstract

This research seeks to answer two questions. The first question is this: ‘Does trust matter for employee satisfaction and commitment?’ In the business management field, one can find many empirical studies investigating trust as a valuable resource within organizations. The public management field, however, has paid less attention to this issue. This research investigates the role of trust within one US federal agency, the Federal Aviation Administration (FAA), by examining the relationships among several managerial practices, trust, and employee attitudes, including employee satisfaction and organizational commitment. Related to this is our second research question: ‘How much is the effect of trust varied across different types of trust?’ There are multiple trust relationships within organizations, among which we consider three types of trust based on the referent: trust in the immediate supervisor; trust in co-workers; and trust in management. We test whether each trust has a positive association with the given outcomes and which trust has the largest influence within the FAA. Using the data from the 2003 Employee Attitude Survey by the FAA, we test the above ideas. The structural equation model (SEM) analysis demonstrates the substantial relationships between trust and both employee satisfaction and organizational commitment. Among the three kinds of trust, trust in management has the strongest ties to both outcomes. Based on the findings, we insist that building trust deserves more attention in managing public organizations.

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  • Yoon Jik Cho & Hanjun Park, 2011. "Exploring the Relationships Among Trust, Employee Satisfaction, and Organizational Commitment," Public Management Review, Taylor & Francis Journals, vol. 13(4), pages 551-573, May.
    • Handle: RePEc:taf:pubmgr:v:13:y:2011:i:4:p:551-573
    DOI: 10.1080/14719037.2010.525033
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    1. Ouchi, William, 1981. "Theory Z: How American business can meet the Japanese challenge," Business Horizons, Elsevier, vol. 24(6), pages 82-83.
    2. Pollitt, Christopher & Bouckaert, Geert, 2004. "Public Management Reform: A Comparative Analysis," OUP Catalogue, Oxford University Press, edition 2, number 9780199268498.
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    2. Tony Simons & Hannes Leroy & Veroniek Collewaert & Stijn Masschelein, 2015. "How Leader Alignment of Words and Deeds Affects Followers: A Meta-analysis of Behavioral Integrity Research," Journal of Business Ethics, Springer, vol. 132(4), pages 831-844, December.
    3. Abdullah Almuqrin & Ibrahim Mutambik & Abdulaziz Alomran & Justin Zuopeng Zhang, 2023. "Information System Success for Organizational Sustainability: Exploring the Public Institutions in Saudi Arabia," Sustainability, MDPI, vol. 15(12), pages 1-25, June.
    4. Tae-Soo Ha & Kuk-Kyoung Moon, 2023. "Distributive Justice, Goal Clarity, and Organizational Citizenship Behavior: The Moderating Role of Transactional and Transformational Leadership," Sustainability, MDPI, vol. 15(9), pages 1-20, April.
    5. Nematollah Shiri & Vahid Jafari‐Sadeghi, 2023. "Corporate social responsibility and green behaviour: Towards sustainable food‐business development," Corporate Social Responsibility and Environmental Management, John Wiley & Sons, vol. 30(2), pages 605-620, March.
    6. Dennis Gabriel Pepple & Peter Akinsowon & Michael Oyelere, 2023. "Employee Commitment and Turnover Intention: Perspectives from the Nigerian Public Sector," Public Organization Review, Springer, vol. 23(2), pages 739-757, June.
    7. Helena Bulińska-Stangrecka & Anna Bagieńska, 2021. "The Role of Employee Relations in Shaping Job Satisfaction as an Element Promoting Positive Mental Health at Work in the Era of COVID-19," IJERPH, MDPI, vol. 18(4), pages 1-18, February.
    8. Małgorzata Dzimińska & Justyna Fijałkowska & Łukasz Sułkowski, 2018. "Trust-Based Quality Culture Conceptual Model for Higher Education Institutions," Sustainability, MDPI, vol. 10(8), pages 1-22, July.
    9. Ming-Chuan Yu & Qiang Mai & Sang-Bing Tsai & Yi Dai, 2018. "An Empirical Study on the Organizational Trust, Employee-Organization Relationship and Innovative Behavior from the Integrated Perspective of Social Exchange and Organizational Sustainability," Sustainability, MDPI, vol. 10(3), pages 1-14, March.
    10. Carmen Antón & Carmen Camarero & Rebeca San José, 2014. "Public Employee Acceptance of New Technological Processes: The case of an internal call centre," Public Management Review, Taylor & Francis Journals, vol. 16(6), pages 852-875, September.
    11. Anant Deshpande & David Tsai, 2021. "Managing a Mission-driven Franchise Organization: An Empirical Investigation of Organizational Practice and Individual Outcomes," Global Business Review, International Management Institute, vol. 22(2), pages 311-347, April.
    12. Mª de la Cruz Déniz-Déniz & Mª Katiuska Cabrera-Suárez & Josefa D. Martín-Santana, 2020. "Orientation Toward Key Non-family Stakeholders and Economic Performance in Family Firms: The Role of Family Identification with the Firm," Journal of Business Ethics, Springer, vol. 163(2), pages 329-345, May.

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