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External Linkages, R&D and Innovation Performance in US Business Services

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  • James Love
  • Mica Ariana Mansury
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    Abstract

    This paper examines the innovation performance of 206 US business services firms. Results suggest that external linkages, particularly with customers, suppliers and strategic alliances, significantly enhance innovation performance in terms of the introduction of new services. A highly qualified workforce increases the probability of service and organizational innovation, and increases the extent of a firm's innovation, but unqualified employees also play an important role. Contrasting with some earlier research on services, the presence of formal and informal R&D significantly increases the extent of new-to-market and new-to-firm innovation.

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    File URL: http://www.tandfonline.com/doi/abs/10.1080/13662710701711380
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    Bibliographic Info

    Article provided by Taylor & Francis Journals in its journal Industry and Innovation.

    Volume (Year): 14 (2007)
    Issue (Month): 5 ()
    Pages: 477-496

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    Handle: RePEc:taf:indinn:v:14:y:2007:i:5:p:477-496

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    Web page: http://www.tandfonline.com/CIAI20

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    Related research

    Keywords: Innovation; external linkages; R&D; US business services;

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    Cited by:
    1. Doran, Justin & Ryan, Geraldine, 2014. "Eco-Innovation – Does Additional Engagement Lead to Additional Rewards?," MPRA Paper 52797, University Library of Munich, Germany.
    2. Caroline Mothe & Thuc Uyen Nguyen-Thi, 2012. "Do firms rely on sources of information for organizational innovation?," Post-Print hal-00915142, HAL.
    3. Love, James H. & Ganotakis, Panagiotis, 2013. "Learning by exporting: Lessons from high-technology SMEs," International Business Review, Elsevier, vol. 22(1), pages 1-17.

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