Allocations and Lettings -- Taking Customer Choice Forward in England?
AbstractA step change has taken place in allocations policy in England with the recent adoption of choice-based letting (CBL). This centres on a customer-oriented approach with households responding to adverts. It requires the customer to indicate preferences based on social housing market information as opposed to landlords dictating an offer of a vacant property based on a measure of need. Innovative schemes by social housing organizations in the late 1990s provided the foundation for subsequent endorsement by the government. There have been many reasons for its adoption, including a greater customer orientation, tackling low demand, building sustainable neighbourhoods and improving organizational efficiency. Initial evaluation suggests positive benefits from the customer perspective of the lettings process (e.g. transparency), compared with traditional bureaucratic rationing systems. Nevertheless, there have been concerns on, for example, the impact on vulnerable groups and the extent to which CBL contributes to sustainable communities. More fundamentally, CBL operates within the constraints of national policy and local housing markets. It radically alters the allocations process but by itself it cannot rebalance high and low demand housing markets.
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Bibliographic InfoArticle provided by Taylor and Francis Journals in its journal European Journal of Housing Policy.
Volume (Year): 5 (2005)
Issue (Month): 3 (December)
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Please report citation or reference errors to , or , if you are the registered author of the cited work, log in to your RePEc Author Service profile, click on "citations" and make appropriate adjustments.:
- Alex Marsh, 2004. "The Inexorable Rise Of The Rational Consumer? The Blair Government And The Reshaping Of Social Housing," European Journal of Housing Policy, Taylor and Francis Journals, vol. 4(2), pages 185-207, August.
- Tim Brown & Peter King, 2005. "The Power to Choose: Effective Choice and Housing Policy," International Journal of Housing Policy, Taylor and Francis Journals, vol. 5(1), pages 59-97.
- Tim Brown & Peter King, 2005. "The Power to Choose: Effective Choice and Housing Policy," European Journal of Housing Policy, Taylor and Francis Journals, vol. 5(1), pages 59-97, April.
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