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ISO 9000 standards: perceptions and experiences in the UK construction industry

Author

Listed:
  • Ramin Moatazed-Keani
  • Ali R. Ghanbari-Parsa Sechi

Abstract

With the adoption by construction firms of BS EN ISO 9000 there has been much debate concerning its effectiveness and value as a quality management system. In spite of the reported benefits of ISO 9000 certification, however, concerns regarding its overall benefit to construction firms due to unnecessary bureaucracy and paperwork, increased costs, stifling of innovation, etc. still persist in the industry. This paper reports on the results of a research carried out on the implementation of BS EN ISO 9000 as a continuation of BS5750 in the UK construction industry from the view point of the experiences and perceptions of quality assurance managers of selected construction firms.

Suggested Citation

  • Ramin Moatazed-Keani & Ali R. Ghanbari-Parsa Sechi, 1999. "ISO 9000 standards: perceptions and experiences in the UK construction industry," Construction Management and Economics, Taylor & Francis Journals, vol. 17(1), pages 107-119.
    • Handle: RePEc:taf:conmgt:v:17:y:1999:i:1:p:107-119
    DOI: 10.1080/014461999371871
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    Cited by:

    1. Serdar Kale & David Arditi, 2006. "Diffusion of ISO 9000 certification in the precast concrete industry," Construction Management and Economics, Taylor & Francis Journals, vol. 24(5), pages 485-495.
    2. Bradley Eeing & Jamie Brown Kruse, 2006. "Valuing self-protection: income and certification effects for safe rooms," Construction Management and Economics, Taylor & Francis Journals, vol. 24(10), pages 1057-1068.
    3. Low Sui Pheng & Edwi Fong, 2002. "Preparations for ISO 9001:2000 - a study of ISO 9000:1994 certified construction firms," Construction Management and Economics, Taylor & Francis Journals, vol. 20(5), pages 403-413.
    4. Manders, Basak & de Vries, Henk J. & Blind, Knut, 2016. "ISO 9001 and product innovation: A literature review and research framework," Technovation, Elsevier, vol. 48, pages 41-55.

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