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Tourist Loyalty and Urban E-Services: A Comparison of Behavioral Impacts in Leipzig and Amsterdam

Author

Listed:
  • João Romão
  • Eveline van Leeuwen
  • Bart Neuts
  • Peter Nijkamp

Abstract

E-services are increasingly important communication tools for tourism providers but not all tourists prefer the same type of services. This work compares the preferences for e-services according to the characteristics of tourists and the implications on their expenditures during travel to the cities of Amsterdam and Leipzig. In addition, the determinants of satisfaction and loyalty according to the characteristics and motivations of the visitors in these cities are analyzed. Despite some important common tendencies, most of the relations under analysis in both structural models did not provide identical results for these two cities, emphasizing the heterogeneity of tourism destinations.

Suggested Citation

  • João Romão & Eveline van Leeuwen & Bart Neuts & Peter Nijkamp, 2015. "Tourist Loyalty and Urban E-Services: A Comparison of Behavioral Impacts in Leipzig and Amsterdam," Journal of Urban Technology, Taylor & Francis Journals, vol. 22(2), pages 85-101, April.
    • Handle: RePEc:taf:cjutxx:v:22:y:2015:i:2:p:85-101
    DOI: 10.1080/10630732.2015.1018724
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    References listed on IDEAS

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    1. Maria Francesca Cracolici & Peter Nijkamp & Piet Rietveld, 2008. "Assessment of Tourism Competitiveness by Analysing Destination Efficiency," Tourism Economics, , vol. 14(2), pages 325-342, June.
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    7. João Romão & Bart Neuts & Peter Nijkamp & Eveline van Leeuwen, 2015. "Culture, Product Differentiation and Market Segmentation: A Structural Analysis of the Motivation and Satisfaction of Tourists in Amsterdam," Tourism Economics, , vol. 21(3), pages 455-474, June.
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    Cited by:

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