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Job satisfaction in the low wage service sector

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Author Info

  • Donna Brown
  • Steven McIntosh

Abstract

The stylized facts associated with workers satisfaction are tested using a distinctive data set. Using principal components analysis five distinct measures of workers satisfaction, and the factors that determine each one are examined. The data set, covering three low-wage service sectors, enables control for workplace characteristics to be made. It is shown that characteristics previously identified as important by the job satisfaction literature, in fact have differing effects according to the type of satisfaction being considered. Then is examined which of the satisfaction components has the greatest impact on overall satisfaction. Satisfaction with short-term rewards and long-term prospects are found to be far more influential in determining overall satisfaction, than contentment with social relationships or work intensity.

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File URL: http://www.tandfonline.com/doi/abs/10.1080/00036840210150875
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Bibliographic Info

Article provided by Taylor & Francis Journals in its journal Applied Economics.

Volume (Year): 35 (2003)
Issue (Month): 10 ()
Pages: 1241-1254

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Handle: RePEc:taf:applec:v:35:y:2003:i:10:p:1241-1254

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Citations

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Cited by:
  1. Benno Torgler, 2011. "Work Values in Western and Eastern Europe," CREMA Working Paper Series 2011-22, Center for Research in Economics, Management and the Arts (CREMA).
  2. Saziye Gazioglu & Aysit Tansel, 2006. "Job satisfaction in Britain: individual and job related factors," Applied Economics, Taylor & Francis Journals, vol. 38(10), pages 1163-1171.
  3. Aysit Tansel & Saziye Gazioglu, 2012. "Management-Employee Relations, Firm Size and Job Satisfaction," ERC Working Papers 1211, ERC - Economic Research Center, Middle East Technical University, revised Dec 2012.
  4. E. Verhofstadt & E. Omey, 2003. "The impact of education on job satisfaction in the first job," Working Papers of Faculty of Economics and Business Administration, Ghent University, Belgium 03/169, Ghent University, Faculty of Economics and Business Administration.
  5. Shields, Michael A. & Wheatley Price, Stephen, 2000. "Racial Harassment, Job Satisfaction and Intentions to Quit: Evidence from the British Nursing Profession," IZA Discussion Papers 164, Institute for the Study of Labor (IZA).
  6. Robert D. Mohr & Cindy Zoghi, 2006. "Is Job Enrichment Really Enriching?," Working Papers 389, U.S. Bureau of Labor Statistics.
  7. Borooah, Vani, 2009. "Comparing levels of job satisfaction in the countries of Western and Eastern Europe," MPRA Paper 23664, University Library of Munich, Germany, revised 2009.
  8. repec:ebl:ecbull:v:4:y:2005:i:17:p:1-20 is not listed on IDEAS
  9. Azar, Ofer H., 2005. "Incentives and Service Quality in the Restaurant Industry: The Tipping – Service Puzzle," MPRA Paper 4457, University Library of Munich, Germany, revised 2006.
  10. Hussain Naeem Author_Email: & Ilham Sentosa & Hadi Nejatian & Shishi Kumar Piaralal, 2011. "Job Satisfaction Of Civil Servants (An Evidence From The Republic Of Maldives)," 2nd International Conference on Business and Economic Research (2nd ICBER 2011) Proceeding 2011-256, Conference Master Resources.
  11. Sousa-Poza, Alfonso & Sousa-Poza, Andres A., 2000. "Well-being at work: a cross-national analysis of the levels and determinants of job satisfaction," Journal of Behavioral and Experimental Economics (formerly The Journal of Socio-Economics), Elsevier, vol. 29(6), pages 517-538, November.
  12. Krug, Gerhard & Dietz, Martin & Ullrich, Britta, 2008. "The impact of firm characteristics on the success of employment subsidies : a decomposition analysis of treatment effects," IAB Discussion Paper 200818, Institut für Arbeitsmarkt- und Berufsforschung (IAB), Nürnberg [Institute for Employment Research, Nuremberg, Germany].
  13. Fabra, M. Eugenia & Camisón, Cesar, 2009. "Direct and indirect effects of education on job satisfaction: A structural equation model for the Spanish case," Economics of Education Review, Elsevier, vol. 28(5), pages 600-610, October.

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