Information and communication technology: organisational challenges for Italian banks

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Information and communication technology: organisational challenges for Italian banks

Author Info

Anna Canato
Nicoletta Corrocher

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Nicoletta Corrocher

Abstract

Organisational change in the retail banking industry is particularly relevant in a country characterised by the prevalence of small banks and where the number of branches has increased over time, notwithstanding the potential for network rationalisation offered by information and communication technology. This paper examines the impact of technological change on the organisational structure of Italian banks, in terms of the evolution of competencies and the development of new systems for the provision of financial services. We consider organisational changes both at the level of production and at the level of distribution of financial services. The final objective is to understand the main challenges and opportunities stemming from the adoption of ICT by Italian banks, in particular those related to the development of new organisational structures and the introduction of innovative distribution channels.

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Article provided by Taylor and Francis Journals in its journal Accounting, Business and Financial History.

Volume (Year): 14 (2004)
Issue (Month): 3 (November)
Pages: 355-370
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Handle: RePEc:taf:acbsfi:v:14:y:2004:i:3:p:355-370

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References listed on IDEAS
Please report citation or reference errors to , or , if you are the registered author of the cited work, log in to your RePEc Author Service profile, click on "citations" and make appropriate adjustments.:

Yuk-Shee Chan & Stuart I. Greenbaum & Anjan V. Thakor, 2004. "Information Reusability, Competition and Bank Asset Quality," Finance 0411049, EconWPA. [Downloadable!]
Other versions:
- Chan, Yuk-Shee & Greenbaum, Stuart I. & Thakor, Anjan V., 1986. "Information reusability, competition and bank asset quality," Journal of Banking & Finance, Elsevier, vol. 10(2), pages 243-253, June. [Downloadable!] (restricted)
Brynjolfsson, Erik & Hitt, Lorin M., 2004. "Computing Productivity: Firm-Level Evidence," Working papers 4210-01, Massachusetts Institute of Technology (MIT), Sloan School of Management. [Downloadable!]
Other versions:
- Erik Brynjolfsson & Lorin M. Hitt, 2003. "Computing Productivity: Firm-Level Evidence," The Review of Economics and Statistics, MIT Press, vol. 85(4), pages 793-808, November. [Downloadable!] (restricted)

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Cited by:
(explanations, Please report citation or reference errors to , or , if you are the registered author of the cited work, log in to your RePEc Author Service profile, click on "citations" and make appropriate adjustments.)

Malcolm Anderson, 2005. "Accounting history publications 2004," Accounting, Business and Financial History, Taylor and Francis Journals, vol. 15(2), pages 217-221, July. [Downloadable!] (restricted)

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