Information and communication technology: organisational challenges for Italian banks
AbstractOrganisational change in the retail banking industry is particularly relevant in a country characterised by the prevalence of small banks and where the number of branches has increased over time, notwithstanding the potential for network rationalisation offered by information and communication technology. This paper examines the impact of technological change on the organisational structure of Italian banks, in terms of the evolution of competencies and the development of new systems for the provision of financial services. We consider organisational changes both at the level of production and at the level of distribution of financial services. The final objective is to understand the main challenges and opportunities stemming from the adoption of ICT by Italian banks, in particular those related to the development of new organisational structures and the introduction of innovative distribution channels.
Download InfoIf you experience problems downloading a file, check if you have the proper application to view it first. In case of further problems read the IDEAS help page. Note that these files are not on the IDEAS site. Please be patient as the files may be large.
Bibliographic InfoArticle provided by Taylor & Francis Journals in its journal Accounting History Review.
Volume (Year): 14 (2004)
Issue (Month): 3 ()
Contact details of provider:
Web page: http://www.tandfonline.com/RABF21
Please report citation or reference errors to , or , if you are the registered author of the cited work, log in to your RePEc Author Service profile, click on "citations" and make appropriate adjustments.:
- Chan, Yuk-Shee & Greenbaum, Stuart I. & Thakor, Anjan V., 1986.
"Information reusability, competition and bank asset quality,"
Journal of Banking & Finance,
Elsevier, vol. 10(2), pages 243-253, June.
- Yuk-Shee Chan & Stuart I. Greenbaum & Anjan V. Thakor, 2004. "Information Reusability, Competition and Bank Asset Quality," Finance 0411049, EconWPA.
- Brynjolfsson, Erik & Hitt, Lorin M., 2004.
"Computing Productivity: Firm-Level Evidence,"
4210-01, Massachusetts Institute of Technology (MIT), Sloan School of Management.
- Corrocher, Nicoletta, 2006. "Internet adoption in Italian banks: An empirical investigation," Research Policy, Elsevier, vol. 35(4), pages 533-544, May.
For technical questions regarding this item, or to correct its authors, title, abstract, bibliographic or download information, contact: (Michael McNulty).
If references are entirely missing, you can add them using this form.