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The dynamics and evolution of the service marketing literature: 1993–2003

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Author Info

  • Olivier Furrer

    ()

  • Pierre Sollberger

    ()

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    Abstract

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    File URL: http://hdl.handle.net/10.1007/s11628-006-0006-7
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    Bibliographic Info

    Article provided by Springer in its journal Service Business.

    Volume (Year): 1 (2007)
    Issue (Month): 2 (June)
    Pages: 93-117

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    Handle: RePEc:spr:svcbiz:v:1:y:2007:i:2:p:93-117

    Contact details of provider:
    Web page: http://www.springer.com/business/journal/11628

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    Web: http://link.springer.de/orders.htm

    Related research

    Keywords: Service marketing research; Content analysis; Evolution; Themes; Literature review;

    References

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    Please report citation or reference errors to , or , if you are the registered author of the cited work, log in to your RePEc Author Service profile, click on "citations" and make appropriate adjustments.:
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    1. Eugene W. Anderson & Mary W. Sullivan, 1993. "The Antecedents and Consequences of Customer Satisfaction for Firms," Marketing Science, INFORMS, vol. 12(2), pages 125-143.
    2. Malerba, Franco & Orsenigo, Luigi, 1996. "The Dynamics and Evolution of Industries," Industrial and Corporate Change, Oxford University Press, vol. 5(1), pages 51-87.
    3. Allen J Morrison & Andrew C Inkpen, 1991. "An Analysis of Significant Contributions to the International Business Literature," Journal of International Business Studies, Palgrave Macmillan, vol. 22(1), pages 143-153, March.
    4. Arnould, Eric J & Price, Linda L, 1993. " River Magic: Extraordinary Experience and the Extended Service Encounter," Journal of Consumer Research, University of Chicago Press, vol. 20(1), pages 24-45, June.
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