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Longitudinal measurement in organisational transformation: a case of a Dutch Flex Company

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  • Ton Wiele

Abstract

This paper will present the analysis of data over 3 years (1998, 1999, and 2000) on the satisfaction of flex workers in the context of a flex company’s service excellence programme, as an example of the use of measurements in relation to the change process. The important issues related to the specific data of the flex workers’ satisfaction surveys are: (a) the relationships between perceived satisfaction of flex workers and possible behavioural consequences, like making complaints and making use of other flex companies; (b) the stability of factor constructs over time that identify the major dimensions of satisfaction of flex workers; and (c) the satisfaction dynamics over time. Copyright Springer-Verlag 2007

Suggested Citation

  • Ton Wiele, 2007. "Longitudinal measurement in organisational transformation: a case of a Dutch Flex Company," Service Business, Springer;Pan-Pacific Business Association, vol. 1(1), pages 25-40, March.
    • Handle: RePEc:spr:svcbiz:v:1:y:2007:i:1:p:25-40
    DOI: 10.1007/s11628-006-0003-x
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    References listed on IDEAS

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    1. Boselie, J.P.P.E.F. & Hesselink, M. & Paauwe, J. & van der Wiele, A., 2001. "Employee Perception on Commitment Oriented Work Systems," ERIM Report Series Research in Management ERS-2001-02-ORG, Erasmus Research Institute of Management (ERIM), ERIM is the joint research institute of the Rotterdam School of Management, Erasmus University and the Erasmus School of Economics (ESE) at Erasmus University Rotterdam.
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    Cited by:

    1. Sharma, Vivek & Bhat, Dada Ab Rouf, 2020. "Co-creation and service innovation as performance indicators in the hospitality industry," EconStor Open Access Articles and Book Chapters, ZBW - Leibniz Information Centre for Economics, vol. 12(2), pages 76-95..
    2. Sharma, Vivek & Bhat, Dada Ab Rouf, 2020. "An empirical study exploring the relationship among human capital innovation, service innovation, competitive advantage and employee productivity in hospitality services," EconStor Open Access Articles and Book Chapters, ZBW - Leibniz Information Centre for Economics, vol. 9(2), pages 1-14..
    3. Petra Gyurácz-Németh & Nóra Friedrich & Alan Clarke, 2013. "Innovation in Special Hotels as a Key to Success," Active Citizenship by Knowledge Management & Innovation: Proceedings of the Management, Knowledge and Learning International Conference 2013,, ToKnowPress.
    4. Max Finne & Saara Brax & Jan Holmström, 2013. "Reversed servitization paths: a case analysis of two manufacturers," Service Business, Springer;Pan-Pacific Business Association, vol. 7(4), pages 513-537, December.

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