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Applying information-based methods in importance–performance analysis when the information of importance is unavailable

Author

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  • Jiunn-I Shieh
  • Hsin-Hung Wu

Abstract

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Suggested Citation

  • Jiunn-I Shieh & Hsin-Hung Wu, 2011. "Applying information-based methods in importance–performance analysis when the information of importance is unavailable," Quality & Quantity: International Journal of Methodology, Springer, vol. 45(3), pages 545-557, April.
    • Handle: RePEc:spr:qualqt:v:45:y:2011:i:3:p:545-557
    DOI: 10.1007/s11135-010-9312-1
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    Citations

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    Cited by:

    1. Shu-Yun Yin & Kuan-Kai Huang & Jiunn-I Shieh & Yu-Huei Liu & Hsin-Hung Wu, 2016. "Telehealth services evaluation: a combination of SERVQUAL model and importance-performance analysis," Quality & Quantity: International Journal of Methodology, Springer, vol. 50(2), pages 751-766, March.
    2. Jinho Kim & Seongyoon Lee & Jaiill Lee & Seokjung Kang, 2021. "Performance evaluation for the outsourcing of military base management services in the Republic of Korea using SERVQUAL and IPA," Quality & Quantity: International Journal of Methodology, Springer, vol. 55(4), pages 1497-1512, August.
    3. Bentz, Julia & Lopes, Fernando & Calado, Helena & Dearden, Philip, 2016. "Enhancing satisfaction and sustainable management: Whale watching in the Azores," Tourism Management, Elsevier, vol. 54(C), pages 465-476.
    4. Gordon Chih-Ming Ku & I-Wei Shang, 2020. "Using the Integrated Kano–RIPA Model to Explore Teaching Quality of Physical Education Programs in Taiwan," IJERPH, MDPI, vol. 17(11), pages 1-13, June.
    5. Guizzardi, Andrea & Stacchini, Annalisa, 2017. "Destinations strategic groups via Multivariate Competition-based IPA," Tourism Management, Elsevier, vol. 58(C), pages 40-50.
    6. Federica Cugnata & Silvia Salini, 2014. "Model-based approach for importance–performance analysis," Quality & Quantity: International Journal of Methodology, Springer, vol. 48(6), pages 3053-3064, November.
    7. Sever, Ivan, 2015. "Importance-performance analysis: A valid management tool?," Tourism Management, Elsevier, vol. 48(C), pages 43-53.

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