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Hotel Practices In Disaster Crisis Management: The Case Of Galicia

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  • Rodríguez-Toubes Muñiz, Diego
  • Fraiz Brea, José Antonio
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    Abstract

    This study evaluates the management measures implemented by the hotel accommodation in a crisis caused by a disaster, analyzing the importance and the level of use of these measures in the recovery phase. Empirical analysis is conducted through a survey of three, four and five stars hotels in Galicia. It is suggested that cost-cutting in items other than the provision of service, the market orientation and the use of web tools are practices significant for facing business hardships in the crisis.

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    File URL: http://www.usc.es/econo/RGE/Vol20_2/castelan/art1c.pdf
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    Bibliographic Info

    Article provided by University of Santiago de Compostela. Faculty of Economics and Business. in its journal Revista Galega de Economía.

    Volume (Year): 20 (2011)
    Issue (Month): 2 ()
    Pages:

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    Handle: RePEc:sdo:regaec:v:20:y:2011:i:2_1

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    Web page: http://www.usc.es/econo/RGE/benvidag.htm
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    Related research

    Keywords: Crisis management; Hotel management; Multi-attribute decision making.;

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