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Present Requirements Concerning Total Quality Management On Sphere Of Services

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Author Info

  • Amalia Venera TODORUT

    ()
    (University „Constantin Brâncusi” Târgu-Jiu, Romania)

  • Cecilia Irina RABONTU

    ()
    (University „Constantin Brâncusi” Târgu-Jiu, România)

Abstract

The paper/thesis aims to address new requirements on total quality management services in the area due the fact that implementation of total quality management ensure a number of advantages to organizations providing services materialized in the following issues: improving the profitability and competitiveness, improving efficiency of organizational structures, improving consumer satisfaction . I argued the need for implementing TQM in the service organizations level and I have presented a pattern in three phases that represents a framework for continuous improvement. It looked also the manners to approach the performance of service quality: reactive and proactive.

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Bibliographic Info

Article provided by "Stefan cel Mare" University of Suceava, Romania, Faculty of Economics and Public Administration in its journal The Annals of the "Stefan cel Mare" University of Suceava. Fascicle of The Faculty of Economics and Public Administration.

Volume (Year): 9 (2009)
Issue (Month): Special (December)
Pages: 100-105

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Handle: RePEc:scm:ausvfe:v:9:y:2009:i:special:p:100-105

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Related research

Keywords: total quality management; quality; service; customers; performance improvement;

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