Brands You Can Rely on! An empirical Investigation of Brand Credibility in Services
AbstractThe present study investigates the influence of brand credibility on customers’ repurchase intentions in services. Based on information economics theories, the authors develop and empirically test a model of brand credibility and its effects using structural equation modeling. The results provide strong empirical evidence for the role of brand credibility in services. They reveal significant support for the effects of brand credibility on brand functions (i.e., information efficiency and risk reduction) and in turn on customers’ repurchase intentions. Implications of the study are discussed for both researchers and managers. In addition, the article illustrates limitations and directions for further research.
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Bibliographic InfoArticle provided by LMU Munich School of Management in its journal Schmalenbach Business Review.
Volume (Year): 64 (2012)
Issue (Month): 1 (January)
Brand Credibility; Information Efficiency; Repurchase Intention; Risk Reduction; Service Brand;
Find related papers by JEL classification:
- D82 - Microeconomics - - Information, Knowledge, and Uncertainty - - - Asymmetric and Private Information; Mechanism Design
- L80 - Industrial Organization - - Industry Studies: Services - - - General
- M31 - Business Administration and Business Economics; Marketing; Accounting - - Marketing and Advertising - - - Marketing
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