The Role of Argument and Narration in Knowledge Sharing: Coping with Context, Validity, and Coherence
AbstractThis paper examines the way knowledge is shared within organizations. Although current research identifies narratives as an important medium for organizational knowledge sharing because they serve as sensemaking devices and collective memory, the study shows that narrative-based knowledge sharing encounters serious shortcomings and must frequently be supplemented by an argumentative mode of communication. Furthermore, the conditions that trigger a switch from a narrative to an argumentative mode of communication are specified. Doing so clarifies the limitations of a narrative mode of knowledge sharing and provides a more sophisticated understanding of the communication strategies that are used in virtual communities.
Download InfoIf you experience problems downloading a file, check if you have the proper application to view it first. In case of further problems read the IDEAS help page. Note that these files are not on the IDEAS site. Please be patient as the files may be large.
Bibliographic InfoArticle provided by LMU Munich School of Management in its journal Schmalenbach Business Review.
Volume (Year): 62 (2010)
Issue (Month): 3 (July)
Argumentation; Knowledge Sharing; Narratives; Problems of Narratives.;
Find related papers by JEL classification:
- M10 - Business Administration and Business Economics; Marketing; Accounting - - Business Administration - - - General
You can help add them by filling out this form.
For technical questions regarding this item, or to correct its authors, title, abstract, bibliographic or download information, contact: (sbr) The email address of this maintainer does not seem to be valid anymore. Please ask sbr to update the entry or send us the correct address.
If references are entirely missing, you can add them using this form.