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Emotional Labour and Organizational Role Stress: A Study of Aircraft Employees

Author

Listed:
  • Mahadevi S. Waddar

    (Mahadevi S. Waddar is Research Scholar at Department of Psychology, Karnataka University-Dharwad, Karnataka, India. E-mail: madhushra@gmail.com)

  • Vijaylaxmi A. Aminabhavi

    (Vijaylaxmi A. Aminabhavi (Ph.D.) is Professor & Chairperson at Department of Psychology, Karnataka University-Dharwad, Karnataka, India. E-mail: vijaylaxmi_aminabhavi@redifmail.com)

Abstract

The present study is conducted to investigate the emotional labour and organizational role stress of pilots, airhostesses and air traffic controllers. An emotional labour scale (Grandey, 2003) and an organizational role stress scale (Pareek, 1993) are administered on a sample of 90 aircraft employees. A one-way ANOVA test revealed that the three groups of aircraft employees differ significantly among each other in their emotional labour (F = 31.92; P

Suggested Citation

  • Mahadevi S. Waddar & Vijaylaxmi A. Aminabhavi, 2012. "Emotional Labour and Organizational Role Stress: A Study of Aircraft Employees," Global Business Review, International Management Institute, vol. 13(3), pages 383-392, October.
    • Handle: RePEc:sae:globus:v:13:y:2012:i:3:p:383-392
    DOI: 10.1177/097215091201300302
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