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Total Quality and Performance Productivity in Romanian Cooperative Banks

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Author Info

  • Liliana-Aurora CONSTANTINESCU

    ("Dimitrie Cantemir" Christian University, Brasov, Romania,)

  • Adrian CONSTANTINESCU

    ("Lucian Blaga" University, Sibiu, Romania)

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    Abstract

    In this study, the authors intends to approach the concept of quality management at credit institutions as consisting of placing the client in the centre of the units activity and the suborordination of all activities to the imperative to fully satisfy him. These are also presented the conditions involves in fulfilment of the imperatives of total quality programme of European credit institutions.

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    File URL: http://www.revistadestatistica.ro/suplimente/2012/2/srrs2_2012a07.pdf
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    Bibliographic Info

    Article provided by Romanian Statistical Review in its journal Romanian Statistical Review Supplement.

    Volume (Year): 60 (2012)
    Issue (Month): 2 (May)
    Pages: 54-59

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    Handle: RePEc:rsr:supplm:v:60:y:2012:i:2:p:54-59

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    Related research

    Keywords: Cooperative banks; total quality management; client satisfaction; client fidelity; profit;

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