IDEAS home Printed from https://ideas.repec.org/a/rom/terumm/v4y2009i1sp133-145.html
   My bibliography  Save this article

Evaluation Of Municipal Services In Selected Wards Of Dhaka City Corporation: Citizen’S Perspective

Author

Listed:
  • Mohammad Shakil AKTHER

    (Bangladesh University of Engineering and Technology, Dhaka, Bangladesh)

  • Ishrat ISLAM

    (Bangladesh University of Engineering and Technology, Dhaka, Bangladesh)

  • Md Musleh Uddin HASAN

    (Bangladesh University of Engineering and Technology, Dhaka, Bangladesh)

Abstract

Dhaka city is the home of more than five million and is one of the most densely populated cities of the world. Dhaka City Corporation is responsible for providing various services to its citizen with its limited resources. ‘Citizen Report Card’ is one of the new methods to measure the performance of civic services provided by urban government. This study used this method to measure the performance of waste management, mosquito control and certification service offered by Dhaka City Corporation in some selected wards of Dhaka City. The performance of each of these services is ranked using The Urban Governance Indicator value. The study concluded that citizen of Dhaka ranked the waste management and certification service as fair while mosquito control service was identified as poor. The paper ended with a discussion on possible improvement of quality of services.

Suggested Citation

  • Mohammad Shakil AKTHER & Ishrat ISLAM & Md Musleh Uddin HASAN, 2009. "Evaluation Of Municipal Services In Selected Wards Of Dhaka City Corporation: Citizen’S Perspective," Theoretical and Empirical Researches in Urban Management, Research Centre in Public Administration and Public Services, Bucharest, Romania, vol. 4(1S), pages 133-145, April.
  • Handle: RePEc:rom:terumm:v:4:y:2009:i:1s:p:133-145
    as

    Download full text from publisher

    File URL: https://um.ase.ro/no1S/11.pdf
    Download Restriction: no
    ---><---

    More about this item

    Keywords

    Dhaka City Corporation; Citizen Report Card; Municipal Services; The Urban Governance Initiative Index (TUGI).;
    All these keywords.

    JEL classification:

    • O18 - Economic Development, Innovation, Technological Change, and Growth - - Economic Development - - - Urban, Rural, Regional, and Transportation Analysis; Housing; Infrastructure
    • H80 - Public Economics - - Miscellaneous Issues - - - General
    • L30 - Industrial Organization - - Nonprofit Organizations and Public Enterprise - - - General

    Statistics

    Access and download statistics

    Corrections

    All material on this site has been provided by the respective publishers and authors. You can help correct errors and omissions. When requesting a correction, please mention this item's handle: RePEc:rom:terumm:v:4:y:2009:i:1s:p:133-145. See general information about how to correct material in RePEc.

    If you have authored this item and are not yet registered with RePEc, we encourage you to do it here. This allows to link your profile to this item. It also allows you to accept potential citations to this item that we are uncertain about.

    We have no bibliographic references for this item. You can help adding them by using this form .

    If you know of missing items citing this one, you can help us creating those links by adding the relevant references in the same way as above, for each refering item. If you are a registered author of this item, you may also want to check the "citations" tab in your RePEc Author Service profile, as there may be some citations waiting for confirmation.

    For technical questions regarding this item, or to correct its authors, title, abstract, bibliographic or download information, contact: Colesca Sofia (email available below). General contact details of provider: https://edirc.repec.org/data/ccasero.html .

    Please note that corrections may take a couple of weeks to filter through the various RePEc services.

    IDEAS is a RePEc service. RePEc uses bibliographic data supplied by the respective publishers.