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The Relationships among Employee Satisfaction, Productivity, Performance and Customer Satisfaction

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Author Info

  • Nicolae Aurelian BIBU

    ()
    (Western University of Timisoara, Romania)

  • Hanan Abd EL MONIEM

    ()
    (Western University of Timisoara, Romania)

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    Abstract

    Today, the linkage between employee satisfaction and customer satisfaction, productivity, and performance is undeniable, based on numerous studies that support the correlation. As a result, companies have a rare opportunity to gain competitive leverage and differentiation by harnessing their greatest asset: their employees. This paper investigates the factors and the effects of developing an attractive working climate and creating space for employees’ development within the organization. The human resources management and the leadership developed by the managers are critical issues in getting the desired performances. Employees, in fact, are the most critical point of differentiation for any company in today’s business environment.

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    Bibliographic Info

    Article provided by Faculty of Management, Academy of Economic Studies, Bucharest, Romania in its journal REVIEW OF INTERNATIONAL COMPARATIVE MANAGEMENT.

    Volume (Year): 12 (2011)
    Issue (Month): 3 (July)
    Pages: 470-477

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    Handle: RePEc:rom:rmcimn:v:12:y:2011:i:3:p:470-477

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    Related research

    Keywords: employee satisfaction; employees’ development; productivity; customer satisfaction.;

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