The Relationships among Employee Satisfaction, Productivity, Performance and Customer Satisfaction
AbstractToday, the linkage between employee satisfaction and customer satisfaction, productivity, and performance is undeniable, based on numerous studies that support the correlation. As a result, companies have a rare opportunity to gain competitive leverage and differentiation by harnessing their greatest asset: their employees. This paper investigates the factors and the effects of developing an attractive working climate and creating space for employees’ development within the organization. The human resources management and the leadership developed by the managers are critical issues in getting the desired performances. Employees, in fact, are the most critical point of differentiation for any company in today’s business environment.
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Bibliographic InfoArticle provided by Faculty of Management, Academy of Economic Studies, Bucharest, Romania in its journal REVIEW OF INTERNATIONAL COMPARATIVE MANAGEMENT.
Volume (Year): 12 (2011)
Issue (Month): 3 (July)
employee satisfaction; employees’ development; productivity; customer satisfaction.;
Find related papers by JEL classification:
- M50 - Business Administration and Business Economics; Marketing; Accounting - - Personnel Economics - - - General
- M52 - Business Administration and Business Economics; Marketing; Accounting - - Personnel Economics - - - Compensation and Compensation Methods and Their Effects
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