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Managerial performance and benchmarking method in public utilities services field

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Author Info
SABIE (ABALUTA) Oana () (The Bucharest Academy of Economic Studies, Romania)
Abstract

Measuring performance of public institutions or the provision of public services is one of the most frequently cited objectives of any reform program or strategy for public administration. The utility of such an approach seems to be doubtless, but the practice is so difficult, that the objective remains at the status of goal in most of the situations. However, policy makers, those who develop policies, civil society and even citizens are re-taking the issue with stubbornness, even more mobilized with each failure, to show that this commendable approach of quantifying the results and possibly the impact of the used resources to produce a good public is possible.

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File URL: http://www.management.ase.ro/reveconomia/2009-2s/29.pdf
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Publisher Info
Article provided by Faculty of Management, Academy of Economic Studies, Bucharest, Romania in its journal Economia. Seria Management.

Volume (Year): 12 (2009)
Issue (Month): 2 Special (July)
Pages: 177-183
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Handle: RePEc:rom:econmn:v:12:y:2009:i:2special:p:177-183

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Web page: http://www.management.ase.ro/
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Related research
Keywords: benchmark; public utilities; public services; performance indicators;

Find related papers by JEL classification:
L97 - Industrial Organization - - Industry Studies: Transportation and Utilities - - - Utilities: General
L38 - Industrial Organization - - Nonprofit Organizations and Public Enterprise - - - Public Policy

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This page was last updated on 2009-12-18.


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