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The Effects of Incentive Regulation on Retail Telephone Service Quality in the United States

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Author Info
David E. M. Sappington () (Department of Economics, University of Florida)

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Abstract

This article provides a review and critique of the empirical literature that examines the effects of incentive regulation on retail telephone service quality in the United States. The literature provides mixed findings. Some dimensions of service quality appear to improve under incentive regulation (relative to rate of return regulation) while others deteriorate. Suggestions for much-needed future research are offered.

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Publisher Info
Article provided by Concept Economics in its journal Review of Network Economics.

Volume (Year): 2 (2003)
Issue (Month): 4 (December)
Pages: 355-375
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Handle: RePEc:rne:rneart:v:2:y:2003:i:4:p:355-375

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Web page: http://www.rnejournal.com

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Related research
Keywords: incentive regulation; service quality; telecommunications; United States;

References listed on IDEAS
Please report citation or reference errors to , or , if you are the registered author of the cited work, log in to your RePEc Author Service profile, click on "citations" and make appropriate adjustments.:

  1. Jeffrey I. Bernstein & David E. M. Sappington, 1998. "Setting the X Factor in Price Cap Regulation Plans," NBER Working Papers 6622, National Bureau of Economic Research, Inc. [Downloadable!] (restricted)
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  2. Banerjee, Aniruddha, 2003. "Does incentive regulation 'cause' degradation of retail telephone service quality?," Information Economics and Policy, Elsevier, vol. 15(2), pages 243-269, June. [Downloadable!] (restricted)
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Cited by:
(explanations, Please report citation or reference errors to , or , if you are the registered author of the cited work, log in to your RePEc Author Service profile, click on "citations" and make appropriate adjustments.)

  1. Paul L Joskow, 2005. "Incentive Regulation In Theory And Practice - Electricity Distribution And Transmission Networks," Working Papers 0514, Massachusetts Institute of Technology, Center for Energy and Environmental Policy Research. [Downloadable!]
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This page was last updated on 2009-11-16.

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