Advanced Search
MyIDEAS: Login

TQM and Six Sigma – the Role and Impact on Service Organization

Contents:

Author Info

  • Mihai Drăghici

    ()
    (Bucharest Academy of Economic Studies, Romania)

  • Andreea Jenica Petcu

    ()
    (Bucharest Academy of Economic Studies, Romania)

Registered author(s):

    Abstract

    The aim of this paper is to explore the most common challenges, difficulties, common myths and problems that both Total Quality Management and Six Sigma met in the service organization and the way they had been adopted and implemented. Expected scientific results will suggest that just like any other concept, the extent to which Total Quality Management and Six Sigma will be successful in a service organization depends on both the initial impact and their importance as perceived by members of each service organization. Conclusions will highlight that although there is no single formula that guarantees success of Total Quality Management or Six Sigma implementation, in practice there are a variety of tactics for implementation. All these tactics of implementation involve the existence of an operational plan for identifying activities that must be met in order to achieve the intended results.

    Download Info

    If you experience problems downloading a file, check if you have the proper application to view it first. In case of further problems read the IDEAS help page. Note that these files are not on the IDEAS site. Please be patient as the files may be large.
    File URL: http://www.rejournal.eu/sites/rejournal.versatech.ro/files/articole/2010-06-01/2130/je203620-20draghici20-20petcu.pdf
    Download Restriction: no

    Bibliographic Info

    Article provided by Department of International Business and Economics from the Academy of Economic Studies Bucharest in its journal Romanian Economic Journal.

    Volume (Year): 13 (2010)
    Issue (Month): 36 (June)
    Pages: 123-135

    as in new window
    Handle: RePEc:rej:journl:v:13:y:2010:i:36:p:123-135

    Contact details of provider:
    Postal: 6 ROMANA PLACE, 70167 - BUCHAREST
    Phone: 0040-01-2112650
    Fax: 0040-01-3129549
    Email:
    Web page: http://www.rei.ase.ro/
    More information through EDIRC

    Related research

    Keywords: TQM; Six Sigma; service quality;

    Find related papers by JEL classification:

    References

    No references listed on IDEAS
    You can help add them by filling out this form.

    Citations

    Citations are extracted by the CitEc Project, subscribe to its RSS feed for this item.
    as in new window

    Cited by:
    1. Nur Naha Abu Mansor Author_Email: nurnaha@utm.my & Farhad Sanjari Fard & Azzman Mohamed, 2011. "The Critical Success Factors Of Performance Measurement For Malaysian Smes In Manufacturing Sectors: A Proposed Framework," 2nd International Conference on Business and Economic Research (2nd ICBER 2011) Proceeding 2011-520, Conference Master Resources.

    Lists

    This item is not listed on Wikipedia, on a reading list or among the top items on IDEAS.

    Statistics

    Access and download statistics

    Corrections

    When requesting a correction, please mention this item's handle: RePEc:rej:journl:v:13:y:2010:i:36:p:123-135. See general information about how to correct material in RePEc.

    For technical questions regarding this item, or to correct its authors, title, abstract, bibliographic or download information, contact: (Radu Lupu).

    If you have authored this item and are not yet registered with RePEc, we encourage you to do it here. This allows to link your profile to this item. It also allows you to accept potential citations to this item that we are uncertain about.

    If references are entirely missing, you can add them using this form.

    If the full references list an item that is present in RePEc, but the system did not link to it, you can help with this form.

    If you know of missing items citing this one, you can help us creating those links by adding the relevant references in the same way as above, for each refering item. If you are a registered author of this item, you may also want to check the "citations" tab in your profile, as there may be some citations waiting for confirmation.

    Please note that corrections may take a couple of weeks to filter through the various RePEc services.