The Significance of Strategic Service Innovation Management in Retailing
AbstractInnovation is the key to the creation of a sustainable competitive advantage in most industries. Since costs and cost reductions play an important role in service management, the service innovation process must be discussed from a service operations point of view. An important objective of service, however, is to differentiate the company by creating more value and satisfying the customer better than competitors. According to the service dominant logic the point of view that customers derive value from the service a product provides them with much of the value obtained from the retailing experience is co-created by the customer.
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Bibliographic InfoArticle provided by Romanian Distribution Committee in its journal Romanian Distribution Committee Magazine Volume 3 Issue 3.
Volume (Year): 3 (2012)
Issue (Month): 3 (09)
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Web page: http://www.distribution-magazine.eu
competitive advantage; profitability; service quality; strategic innovation projects; customer loyalty; repositioning.;
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- Riel,Allard C.R.,van & Lievens,Annouk, 2003. "New service development in high tech sectors: a decision making perspective," Research Memorandum 028, Maastricht University, Maastricht Research School of Economics of Technology and Organization (METEOR).
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