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Normalisation, certification : quelques éléments de définition

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  • Agnès Grenard
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    Abstract

    [eng] There is an abundant literature dealing with quality. In spite of the more and more frequent use of this notion, resorting to it still remains somewhat a source of confusion. The purpose of this paper is to provide further definition and clarification in order to offer a better understanding of this phenomenon. Based on the idea that quality suppose references shared by all economic agents, that is to say, that quality needs preexistent standards, emphasis is put, upstream, on standardisation and, downstream, on resulting certification procedures. The structural and institutional characteristics of these concepts allow a detailed framework where quality can find a specifie place to be built. [fre] On a beaucoup écrit sur la question de la qualité. Bien que l'utilisation de cette notion soit de plus en plus systématique, ce recours reste quelque peu désordonné. L'objet de cet article consiste à fournir des éléments complémentaires de définition et de clarification permettant une meilleure appréhension du phénomène. Partant de l'idée selon laquelle la qualité suppose l'existence d'un référentiel commun à tous les agents économiques, c'est-à-dire des normes pré-établies, nous nous intéressons, en amont, à la normalisation et en aval, aux procédures de certification qui en découlent. Sur la base de la présentation des caractéristiques structurelles et institutionnelles de ces différents concepts, nous pouvons construire un cadre de référence au sein duquel la qualité trouve une place spécifique.

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    File URL: http://dx.doi.org/10.3406/rei.1996.1604
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    File URL: http://www.persee.fr/articleAsPDF/rei_0154-3229_1996_num_75_1_1604/rei_0154-3229_1996_num_75_1_1604.pdf?mode=light
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    Bibliographic Info

    Article provided by Programme National Persée in its journal Revue d'économie industrielle.

    Volume (Year): 75 (1996)
    Issue (Month): 1 ()
    Pages: 45-60

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    Handle: RePEc:prs:recind:rei_0154-3229_1996_num_75_1_1604

    Note: DOI:10.3406/rei.1996.1604
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    Web page: http://www.persee.fr/web/revues/home/prescript/revue/rei

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    Cited by:
    1. Gilles Grolleau & Jeremy Lamri & Naoufel Mzoughi, 2008. "Déterminants de la diffusion internationale de la norme ISO 14001," Économie et Prévision, Programme National Persée, Programme National Persée, vol. 185(4), pages 123-138.
    2. Didier Bédé & Sébastien Bédé & Amélie Fiorello & Nathalie Maumon, 2012. "L'appropriation d'un outil de gestion de la qualité à travers le prisme de la légitimité : le cas d'un Institut d'Administration des Entreprises," Post-Print hal-00951382, HAL.
    3. Juliette Arnal, 2005. "Formalization of ethics : the issue of standardization," Cahiers de la Maison des Sciences Economiques, Université Panthéon-Sorbonne (Paris 1) r05074, Université Panthéon-Sorbonne (Paris 1).

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