IDEAS home Printed from https://ideas.repec.org/a/pet/annals/v10y2010i4p215-224.html
   My bibliography  Save this article

Correlates Of Employee Satisfaction With Performance Appraisal System In Foreign MNC BPOs Operating In India

Author

Listed:
  • Herald Monis

    (Mangalore University, Mangalagangothr, Konaje, India)

  • T. N. Sreedhara

    (Mangalore University, Mangalagangothr, Konaje, India)

Abstract

This paper is based on an empirical study of five foreign MNC BPO firms operating in India, ranked among the top 100 by the International Association of Outsourcing Professionals (IAOP) for the year 2009. The data was collected using quantitative methods from 163 employees constituting 1% of the population under study. The level of satisfaction among the respondents towards the performance appraisal system is at 69.94 percent. Regression analysis, using a significance level of 5 per cent, shows that three of the variables used in the study are significantly influencing the satisfaction and all these three significant variables are positively associated with satisfaction and all other variables have emerged as the insignificant variables. All the variables used in our study collectively account for 42.6 per cent of the satisfaction. The factor analysis has identified four factors: the variables of factor one contribute 34.786 per cent variation, followed by 12.788 per cent, 11.961 per cent and 8.389 per cent variation being contributed by factor two, three and four respectively.

Suggested Citation

  • Herald Monis & T. N. Sreedhara, 2010. "Correlates Of Employee Satisfaction With Performance Appraisal System In Foreign MNC BPOs Operating In India," Annals of the University of Petrosani, Economics, University of Petrosani, Romania, vol. 10(4), pages 215-224.
    • Handle: RePEc:pet:annals:v:10:y:2010:i:4:p:215-224
    as

    Download full text from publisher

    File URL: http://upet.ro/annals/economics/pdf/2010/20100421.pdf
    Download Restriction: no
    ---><---

    More about this item

    Keywords

    Employee Perceptions; Performance Appraisal System; Foreign MNC BPOs;
    All these keywords.

    JEL classification:

    • G30 - Financial Economics - - Corporate Finance and Governance - - - General
    • J50 - Labor and Demographic Economics - - Labor-Management Relations, Trade Unions, and Collective Bargaining - - - General

    Statistics

    Access and download statistics

    Corrections

    All material on this site has been provided by the respective publishers and authors. You can help correct errors and omissions. When requesting a correction, please mention this item's handle: RePEc:pet:annals:v:10:y:2010:i:4:p:215-224. See general information about how to correct material in RePEc.

    If you have authored this item and are not yet registered with RePEc, we encourage you to do it here. This allows to link your profile to this item. It also allows you to accept potential citations to this item that we are uncertain about.

    We have no bibliographic references for this item. You can help adding them by using this form .

    If you know of missing items citing this one, you can help us creating those links by adding the relevant references in the same way as above, for each refering item. If you are a registered author of this item, you may also want to check the "citations" tab in your RePEc Author Service profile, as there may be some citations waiting for confirmation.

    For technical questions regarding this item, or to correct its authors, title, abstract, bibliographic or download information, contact: Imola Driga (email available below). General contact details of provider: http://www.upet.ro/ .

    Please note that corrections may take a couple of weeks to filter through the various RePEc services.

    IDEAS is a RePEc service. RePEc uses bibliographic data supplied by the respective publishers.