Quality Management Approach In Supply Chain Logistics Case Of Shipping Maritime Transportation
AbstractThe importance of quality management practices in the achievement of operational results and customer satisfaction in logistics has been asserted in many studies. Satisfy the customer through the control of the triptych "Quality, Cost, Time." Therefore, the survival of enterprises must include control of all processes. Or, find the links existing between the logistics chain parts and requirements of the quality process is not easy, for this reason it is better to make mapping process to award the possible links so that we can adapt these two concepts together. This paper presents the results of an exploratory survey investigating the status of quality management practices in the logistics function in the logistics chain of shipping maritime transportation.
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Bibliographic InfoArticle provided by Czestochowa Technical University, Department of Management in its journal Polish Journal of Management Studies.
Volume (Year): 2 (2010)
Issue (Month): 1 (December)
Quality management; logistics performances; logistic chain; customer satisfaction; shipping maritime transportation;
Find related papers by JEL classification:
- D00 - Microeconomics - - General - - - General
- L00 - Industrial Organization - - General - - - General
- M00 - Business Administration and Business Economics; Marketing; Accounting - - General - - - General
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