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Locating emergency services with different priorities: the priority queuing covering location problem

Author

Listed:
  • F Silva

    (Universitat Pompeu Fabra
    Universidade dos Açores)

  • D Serra

    (Universitat Pompeu Fabra)

Abstract

Previous covering models for emergency service consider all the calls to be of the same importance and impose the same waiting time constraints independently of the service's priority. This type of constraint is clearly inappropriate in many contexts. For example, in urban medical emergency services, calls that involve danger to human life deserve higher priority over calls for more routine incidents. A realistic model in such a context should allow prioritizing the calls for service. In this paper, a covering model which considers different priority levels is formulated and solved. The model heritages its formulation from previous research on Maximum Coverage Models and incorporates results from Queuing Theory, in particular Priority Queuing. The additional complexity incorporated in the model justifies the use of a heuristic procedure.

Suggested Citation

  • F Silva & D Serra, 2008. "Locating emergency services with different priorities: the priority queuing covering location problem," Journal of the Operational Research Society, Palgrave Macmillan;The OR Society, vol. 59(9), pages 1229-1238, September.
    • Handle: RePEc:pal:jorsoc:v:59:y:2008:i:9:d:10.1057_palgrave.jors.2602473
    DOI: 10.1057/palgrave.jors.2602473
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    Cited by:

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    4. Zhi-Hai Zhang & Kang Li, 2015. "A novel probabilistic formulation for locating and sizing emergency medical service stations," Annals of Operations Research, Springer, vol. 229(1), pages 813-835, June.
    5. Sondes Hammami & Aida Jebali, 2021. "Designing modular capacitated emergency medical service using information on ambulance trip," Operational Research, Springer, vol. 21(3), pages 1723-1742, September.
    6. Knight, V.A. & Harper, P.R. & Smith, L., 2012. "Ambulance allocation for maximal survival with heterogeneous outcome measures," Omega, Elsevier, vol. 40(6), pages 918-926.
    7. Yiting Xing & Ling Li & Zhuming Bi & Marzena Wilamowska‐Korsak & Li Zhang, 2013. "Operations Research (OR) in Service Industries: A Comprehensive Review," Systems Research and Behavioral Science, Wiley Blackwell, vol. 30(3), pages 300-353, May.
    8. Areej Alhothali & Budoor Alwated & Kamil Faisal & Sultanah Alshammari & Reem Alotaibi & Nusaybah Alghanmi & Omaimah Bamasag & Manal Bin Yamin, 2022. "Location-Allocation Model to Improve the Distribution of COVID-19 Vaccine Centers in Jeddah City, Saudi Arabia," IJERPH, MDPI, vol. 19(14), pages 1-21, July.
    9. Jayaswal, Sachin, 2014. "Emergency Medical Service System Design under Service Level Constraints for Heterogeneous Patients," IIMA Working Papers WP2014-11-04, Indian Institute of Management Ahmedabad, Research and Publication Department.
    10. Vidyarthi, Navneet & Jayaswal, Sachin, 2013. "Efficient Solution of a Class of Location-Allocation Problems with Stochastic Demand and Congestion," IIMA Working Papers WP2013-11-03, Indian Institute of Management Ahmedabad, Research and Publication Department.
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    More about this item

    Keywords

    location; health services; queuing; heuristics;
    All these keywords.

    JEL classification:

    • C61 - Mathematical and Quantitative Methods - - Mathematical Methods; Programming Models; Mathematical and Simulation Modeling - - - Optimization Techniques; Programming Models; Dynamic Analysis
    • L80 - Industrial Organization - - Industry Studies: Services - - - General

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