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Quality Improvement of the Offered Services – Solution for the Banking System Management in Romania

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Author Info

  • Popescu Dan

    () (The Bucharest Academy of Economic Studies)

  • Dinculescu Elena –Silvia

    () (“Constantin Brancoveanu” University of Pitesti)

  • Bursugiu Mihaela

    () (“Constantin Brancoveanu” University of Pitesti)

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    Abstract

    Quality management banking perspective is extremely interesting, from the point of view of the activities specific, and of the permanent area competition imposement. Banks being aware of the quality problems also lead to the appearance and requirement of some area working standards. Standards imposing and issuing together with the performance measure system are to be the main elements of a quality programme.

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    File URL: http://stec.univ-ovidius.ro/html/anale/RO/cuprins%20rezumate/volum2011p2.pdf
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    Bibliographic Info

    Article provided by Ovidius University of Constantza, Faculty of Economic Sciences in its journal Ovidius University Annals, Economic Sciences Series.

    Volume (Year): XI (2011)
    Issue (Month): 2 (May)
    Pages: 1079-1082

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    Handle: RePEc:ovi:oviste:v:xi:y:2011:i:9:p:1079-1082

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    Web page: http://www.univ-ovidius.ro/facultatea-de-stiinte-economice
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    Related research

    Keywords: Quality; performance; banking services;

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