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The Motivational Dominants of Communication in Crisis Situations

Author

Listed:
  • Rus Mihaela
  • Ana Rodica St?iculescu

    (The Faculty of Law and Administrative Sciences Ovidius University Constanta)

Abstract

The attitude of the staff involved in public relations, communication methods, the personal specificity are important elements in the interaction with clients or beneficiaries. The satisfaction or dissatisfaction of a beneficiary sometimes depends largely on how he/she perceives such a relationship. Obviously, in this case, the staff plays an essential role; its style - manner of behavior, social attitudes, in general the overall structure of personality. Therefore, what motivates the employees has an important connection to how it relates to duties, to how it communicates and to how it relates to customers.

Suggested Citation

  • Rus Mihaela & Ana Rodica St?iculescu, 2010. "The Motivational Dominants of Communication in Crisis Situations," Ovidius University Annals, Economic Sciences Series, Ovidius University of Constantza, Faculty of Economic Sciences, vol. 0(1), pages 1284-1290, May.
  • Handle: RePEc:ovi:oviste:v:10:y:2010:i:1:p:1284-1290
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    More about this item

    Keywords

    motivate; customers; employees; communication.;
    All these keywords.

    JEL classification:

    • J53 - Labor and Demographic Economics - - Labor-Management Relations, Trade Unions, and Collective Bargaining - - - Labor-Management Relations; Industrial Jurisprudence

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