Plumb Ion () (Academy of Economic Studies Bucharest, Faculty of Management) Zamfir Andreea () (Academy of Economic Studies Bucharest, Faculty of Management)
Abstract
This study investigates how the use of ICT could contribute to the success of small and medium enterprises (SMEs) within the sector of services. Within the knowledge-based economy, SMEs are facing both opportunities and challenges due to the information and communication technologies development. We consider that ICT should be used in small business management within the sector of services because ICT are key tools in management processes and could improve managerial practices. The study is based on evidence provided by articles and research reports. The research question was answered by analysing published sources and interpreting evidence. Another way of approaching this question could be collecting and analysing empirical data from the SMEs within the sector of services and comparing the results with the findings of this study.
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Find related papers by JEL classification: D80 - Microeconomics - - Information, Knowledge, and Uncertainty - - - General M11 - Business Administration and Business Economics; Marketing; Accounting - - Business Administration - - - Production Management L80 - Industrial Organization - - Industry Studies: Services - - - General
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