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Emotional Intelligence and Organisational Citizenship Behaviour of Manufacturing Sector Employees: An Analysis

Author

Listed:
  • Susan Tee Suan Chin

    (Multimedia University, Malaysia)

  • R. N. Anantharaman

    (Multimedia University, Malaysia)

  • David Yoon Kin Tong

    (Multimedia University, Malaysia)

Abstract

As with diversity, collaboration, co-operation and teamwork have become increasingly important issues for management to handle. The purpose of this study is to analyse the level of Emotional Intelligence and Organisational Citizenship Behaviour among middle management employees in the Malaysian manufacturing sector. A total of 536 employees from different organisations and industries took part in this survey. Based on the descriptive analysis, employees in some industries tended to have a lower level of emotional intelligence and organisational citizenship behaviour.

Suggested Citation

  • Susan Tee Suan Chin & R. N. Anantharaman & David Yoon Kin Tong, 2011. "Emotional Intelligence and Organisational Citizenship Behaviour of Manufacturing Sector Employees: An Analysis," Management, University of Primorska, Faculty of Management Koper, vol. 6(2), pages 107-125.
    • Handle: RePEc:mgt:youmng:v:6:y:2011:i:2:p:107-125
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    References listed on IDEAS

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    1. Louise H. Phillips & Rory D. J. MacLean & Roy Allen, 2002. "Age and the Understanding of Emotions," The Journals of Gerontology: Series B, The Gerontological Society of America, vol. 57(6), pages 526-530.
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    Cited by:

    1. Özen Kutanis Rana & Ardiç Kadir & Uslu Osman & Karakiraz Ahmet, 2014. "Emotional Intelligence, Fear Based Silence And Trust To Manager: A Case Study," Polish Journal of Management Studies, Czestochowa Technical University, Department of Management, vol. 10(2), pages 133-142, December.

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