Muralidhar S. () (St Joseph's College of Business Administration, 18, Residency Road, Bangalore 560025, INDIA)
Abstract
The objective of this paper is to identify the extent to which organizations in India are aware about knowledge management and also have a macro level understanding of knowledge management in a few other Asian countries like Singapore, China and Malaysia. Knowledge management has become an accepted lexicon of the business leaders. Knowledge management is a systematic, organized, explicit and deliberate ongoing process of creating, disseminating, sharing, applying, renewing and updating the knowledge for achieving the organizational objectives. Knowledge management will play crucial role in the near future, enhancing productivity, increasing customer satis-faction and performance of the organization. The knowledge based activities in providing goods and services through rich knowledge based marketing leads to competitive advantage.
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