This paper is concerned with the technological learning and capabilities of Thai banking. It reviews the period of innovative development to understand the evolutionary/revolutionary issues and the continuous nature of the learning process. The period of study covers the technological regime as outlined by Buzzacchi et al. (1993), that is, the mass automation regime covering the period of the 1960s and 1970s, and the smart automation regime, beginning from the early 1970s onwards. The study explores the ways in which banks have improved their technological capabilities for electronic banking services. The study analyses five major commercial banks in Thailand: Bangkok Bank, Siam Commercial Bank, Thai Farmers Bank (Kasikorn Bank), Krung Thai Bank and the Bank of Ayudhya. The results show that the use of technology in the mass automation regime is carried through to the smart automation regime, showing that the technological change in the banking sector is not revolutionary but evolutionary.
Download Info
To download:
If you experience problems downloading a file, check if you have the
proper application to
view it first. Information about this may be contained
in the File-Format links below. In case of further problems read
the IDEAS help
page. Note that these files are not on the IDEAS
site. Please be patient as the files may be large.
As the access to this document is restricted, you may want to look for a different version under "Related research" (further below) or search for a different version of it.
Volume (Year): 1 (2006) Issue (Month): 2 (January) Pages: 289-307 Download reference. The following formats are available: HTML
(with abstract),
plain text
(with abstract),
BibTeX,
RIS (EndNote, RefMan, ProCite),
ReDIF