Appreciative inquiry as a foundation for quality development (English version)
AbstractThe traditional concept of quality management has the odor of control. Therefore people experience quality management project as threatening and as least as an extra burden. It is often hard to motivate employees in an organization to participate voluntary in quality management projects. A paradigm shift in quality management is necessary. When we focus on the process dimension and continuous development of the organization, it is more appropriate to speak in terms of quality development. The appreciative inquiry approach can be the basis to foster that developmental dimension. The basic principles of AI can reorient as well the meaning of quality as the practices in a way that is motivating all employees in the organization. The real generative principle of AI is the development of relational practices. What really does matter is the way person, from different angles, work together to realize the soma goal: the continuous improvement of the quality of organizational processes and of the personal performance.
Download InfoIf you experience problems downloading a file, check if you have the proper application to view it first. In case of further problems read the IDEAS help page. Note that these files are not on the IDEAS site. Please be patient as the files may be large.
Bibliographic InfoArticle provided by Editura Lumen, Department of Economics in its journal Revista de cercetare si interventie sociala.
Volume (Year): 30 (2010)
Issue (Month): (September)
Contact details of provider:
Web page: http://www.rcis.ro/
Appreciative Inquiry; relational practice; quality development; generative principle;
Find related papers by JEL classification:
- A23 - General Economics and Teaching - - Economic Education and Teaching of Economics - - - Graduate
- I23 - Health, Education, and Welfare - - Education - - - Higher Education and Research Institutions
You can help add them by filling out this form.
reading list or among the top items on IDEAS.Access and download statisticsgeneral information about how to correct material in RePEc.
For technical questions regarding this item, or to correct its authors, title, abstract, bibliographic or download information, contact: (Morariu Irina).
If you have authored this item and are not yet registered with RePEc, we encourage you to do it here. This allows to link your profile to this item. It also allows you to accept potential citations to this item that we are uncertain about.
If references are entirely missing, you can add them using this form.
If the full references list an item that is present in RePEc, but the system did not link to it, you can help with this form.
If you know of missing items citing this one, you can help us creating those links by adding the relevant references in the same way as above, for each refering item. If you are a registered author of this item, you may also want to check the "citations" tab in your profile, as there may be some citations waiting for confirmation.
Please note that corrections may take a couple of weeks to filter through the various RePEc services.