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Aplicaciones de la Teoría de Colas a la provisión óptima de servicios sociales: el caso del servicio de Teleasistencia/Queuing Theory Applications to an Optimal Provision of Social Services: The Telecare Service Case

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  • PELÁEZ FERMOSO, FRANCISCO J.

    (Departamento de Economía Aplicada y **Departamento de Economía Aplicada (Matemáticas). Facultad de Ciencias Económicas y Empresariales. Universidad de Valladolid. Avda. Valle Esgueva, 6. 47011 – Valladolid - España Telf: (983) 423898 - 185949.)

  • GÓMEZ GARCÍA, JESUS Mª.

    ()
    (Departamento de Economía Aplicada y **Departamento de Economía Aplicada (Matemáticas). Facultad de Ciencias Económicas y Empresariales. Universidad de Valladolid. Avda. Valle Esgueva, 6. 47011 – Valladolid - España Telf: (983) 423898 - 185949.)

  • GARCÍA GONZÁLEZ, ANA

    ()
    (Departamento de Economía Aplicada y **Departamento de Economía Aplicada (Matemáticas). Facultad de Ciencias Económicas y Empresariales. Universidad de Valladolid. Avda. Valle Esgueva, 6. 47011 – Valladolid - España Telf: (983) 423898 - 185949.)

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    Abstract

    En este trabajo se analiza la eficiencia en la provisión del servicio de Teleasistencia para las personas dependientes de 65 y más años. Para ello, se han estimado los costes que optimizan su funcionamiento según un modelo de Teoría de Colas. La aplicación de esta metodología se lleva a cabo tomando como caso de estudio el servicio de Teleasistencia en Castilla y León, por ser ésta una de las regiones españolas con mayor tasa de envejecimiento demográfico. Para evaluar el impacto del envejecimiento demográfico sobre la demanda del servicio de Teleasistencia, se utilizan las proyecciones de población del INE ajustadas a la población anciana dependiente para el período 2005-2015. In this paper we analyse the efficiency of Telecare service management for dependent people over 65 years old. Accordingly, we estimate the costs which optimize the operation of the Telecare service, based on a Queuing Theory model. The methodological application is carried out using the Telecare service in Castilla y León as study case, given that it is one of the Spanish regions with higher rate of demographic aging. In order to measure the impact of demographic ageing on the Telecare service demand, we consider the INE population projections adjusted for dependent elderly population to the time period 2005-2015.

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    Bibliographic Info

    Article provided by Estudios de Economía Aplicada in its journal Estudios de Economía Aplicada.

    Volume (Year): 29 (2011)
    Issue (Month): (Diciembre)
    Pages: 907 (26 págs.)

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    Handle: RePEc:lrk:eeaart:29_3_13

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    Related research

    Keywords: Población anciana dependiente; servicio de Teleasistencia; eficiencia de costes; teoría de colas ; Dependent Elderly Population; Telecare Service; Cost Efficiency; Queuing Theory.;

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    1. Marcos Singer & Patricio Donoso & Alan Scheller-Wolf, 2008. "Una Introducción A La Teoría De Colas Aplicada A La Gestión De Servicios," Abante, Escuela de Administracion. Pontificia Universidad Católica de Chile., vol. 11(2), pages 93-120.
    2. Thai-Thanh Dang & Pablo Antolín & Howard Oxley, 2001. "Fiscal Implications of Ageing: Projections of Age-Related Spending," OECD Economics Department Working Papers 305, OECD Publishing.
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