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Sistema de diagnóstico de gestión adaptado del cuadro de mando integral y del modelo EFQM de excelencia®. Aplicación a las Cajas Rurales/Management Diagnosis System Based On The Balanced Scorecard And The EFQM Excellence Model. Application To Rural Banks

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  • MARTÍNEZ-VILANOVA MARTÍNEZ, ANA Mª

    ()
    (Facultad de Estudios de la Empresa. UNIVERSIDAD CATÓLICA DE VALENCIA.)

  • RODENES ADAM, MANUEL

    ()
    (Departamento de Organización de Empresas. UNIVERSIDAD POLITÉCNICA DE VALENCIA.)

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    Abstract

    Este artículo resume una investigación, que parte del desarrollo de una herramienta de autoevaluación, basada en el Cuadro de Mando Integral (CMI) y en una adaptación para pymes del Modelo EFQM de Excelencia®, con la finalidad de servir de ayuda a la toma de decisiones en la gestión de procesos. Este trabajo es continuación de anteriores investigaciones para facilitar el diagnóstico de gestión en pymes. Se han definido dos modelos, representando dos formas complementarias de analizar la gestión empresarial, se ha realizado el trabajo de campo en entidades financieras y se han contrastado hipótesis de dependencia entre indicadores de ambos modelos. This paper summarizes an investigation, developing a management evaluation tool, based on the Balanced Scorecard and on a modified EFQM Excellence Model for SMEs, with the aim of helping in decision-making in the area of process management. The paper is a continuation of earlier investigations destined to facilitate evaluation of process management in small business. Two models have been defined representing complementary ways of management analysis. The field work was done in financial entities and hypothesis of dependency between indicators of both models were verified.

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    Bibliographic Info

    Article provided by Estudios de Economía Aplicada in its journal Estudios de Economía Aplicada.

    Volume (Year): 27 (2009)
    Issue (Month): (Diciembre)
    Pages: 777 (30 págs)

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    Handle: RePEc:lrk:eeaart:27_3_11

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    Related research

    Keywords: Procesos; calidad; cuadro de mando integral; sistemas de información y banca. ; Processes; quality; balanced scorecard; information systems and bank.;

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