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El factor liderazgo en el Modelo EFQM de Excelencia: análisis empírico en el País Vasco/

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  • CASTRO CALVÍN, JOSÉ

    (Escuela Universitaria de Estudios Empresariales de Bilbao. UNIVERSIDAD DEL PAÍS VASCO/EUSKAL HERRIKO UNIBERTSITATEA)

  • GONZÁLEZ SIMÓN, MIGUEL

    (Escuela Universitaria de Estudios Empresariales de Bilbao. UNIVERSIDAD DEL PAÍS VASCO/EUSKAL HERRIKO UNIBERTSITATEA.)

  • GUENAGA GARAY, GALDER

    ()
    (Escuela Universitaria de Estudios Empresariales de Bilbao. UNIVERSIDAD DEL PAÍS VASCO/EUSKAL HERRIKO UNIBERTSITATEA.)

  • MIJANGOS DEL CAMPO, JUAN JOSÉ

    (Escuela Universitaria de Estudios Empresariales de Bilbao. UNIVERSIDAD DEL PAÍS VASCO/EUSKAL HERRIKO UNIBERTSITATEA.)

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    Abstract

    El liderazgo se erige como uno de los factores clave en la gestión de las organizaciones. El modelo EFQM de excelencia recoge dicha variable como uno de los nueve criterios evaluables en la gestión empresarial. En el presente trabajo se establecen algunas valoraciones teóricas del papel del liderazgo dentro de ese modelo, así como algunas consideraciones críticas. Se describe asimismo la implantación y difusión exitosa del modelo EFQM en la Comunidad Autónoma del País Vasco (CAPV) como consecuencia de una política pública propiciada por el Gobierno Vasco. Por último, se hace un análisis empírico de 220 organizaciones que en los años 1998-2007 han recibido evaluaciones externas para el modelo EFQM en la CAPV, resumiendo algunos resultados y conclusiones de interés en lo que atañe a la variable liderazgo y a los cinco subcriterios en que se desglosa dicha variable. Leadership has turned out to be one of the key factors in the management of organizations. The EFQM model of excellence includes that variable as one of the nine criteria to be assessed within the framework of business management. This research offers some theoretical hints about the role of leadership within that model, together with some others of a critical nature. This paper describes as well the process of implementation and successful spread of the EFQM model in the Autonomous Community of the Basque Country (“CAPV”) as a result of the public policy fostered by the Basque Government. Finally, there is an empirical analysis of 220 organizations that have been externally assessed as far as the EFQM in CAPV is concerned, but this is complemented by a summary of the main results and conclusions regarding the leadership variable and the five criteria it is broken into.

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    Bibliographic Info

    Article provided by Estudios de Economía Aplicada in its journal Estudios de Economía Aplicada.

    Volume (Year): 27 (2009)
    Issue (Month): (Agosto)
    Pages: 567 (34 Páginas)

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    Handle: RePEc:lrk:eeaart:27_2_12

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