Advanced Search
MyIDEAS: Login to save this article or follow this journal

Utilización y conocimiento de la herramientas de medición y su relación con los costes de calidad en las empresas certificadas en la norma ISO 9000 de la Comunidad Valenciana/Use and Knowledge of the Measurement Tools and its Relationship with the Quality Costing in the Certified Firms ISO 9000 of the Valencian Comunity

Contents:

Author Info

  • CLIMENT SERRANO, S.

    ()
    (Dr. en Ciencias Económicas y Empresariales. Profesor Asociado del Departamento de Análisis Económico, Universitat de València. Facultad Economía, Campus Tarongers Av Dels Tarongers s/n Ed. Departamental Oriental. Valencia C.P. 46022. Telf.: 963828246, 962990440, 645583680.)

Abstract

En este trabajo presentamos los resultados, sobre la utilización y conocimiento de las herramientas de medición de los sistemas de gestión de la calidad, obtenidos mediante una encuesta postal a todas las empresas certificadas en la norma ISO 9000 de calidad de la Comunidad Valenciana. Entre los resultados podemos destacar que las empresas que se involucran más en la cultura de la calidad mediante la utilización de estas herramientas consiguen mejores resultados en cuanto a reducción de costes, aumento de productividad etc, motivado por tener una información de mayor calidad para la toma de decisiones. Existen también otras variables que van afectar al conocimiento y utilización de estas herramientas, y por tanto al aumento de competitividad, como la antigüedad en la certificación el tamaño o el sector al que pertenecen las empresas In this project we show the results, about the use and knowledge of the measurement tools of the quality step systems, obtained through survey to all certified firms in the rule ISO 9000 of the Valencian Community. Among the results we can emphasize that the firms which are more involved in the quality culture through the use of these tools get better results in the reduction of cost, increase of productivity etc, because of having information with more quality for taking of decisions. There are also other variables which are going to affect the knowledge and use of these tools, and so the increase of competitiveness, such us the antiquity in certificating, the size or the sector that the firms belong to.

Download Info

If you experience problems downloading a file, check if you have the proper application to view it first. In case of further problems read the IDEAS help page. Note that these files are not on the IDEAS site. Please be patient as the files may be large.
File URL: http://www.revista-eea.net
Download Restriction: Access to full text is restricted to subscribers.

As the access to this document is restricted, you may want to look for a different version under "Related research" (further below) or search for a different version of it.

Bibliographic Info

Article provided by Estudios de Economía Aplicada in its journal Estudios de Economía Aplicada.

Volume (Year): 22 (2004)
Issue (Month): (Agosto)
Pages: 369-389

as in new window
Handle: RePEc:lrk:eeaart:22_2_12

Contact details of provider:
Postal: Beatriz Rodríguez Prado. Facultad de CC.EE. y EE. Avda. Valle del Esgueva. Valladolid 47011 SPAIN
Phone: (34) 983 423320
Fax: (34) 983 184568
Web page: http://www.revista-eea.net
More information through EDIRC

Order Information:
Email:
Web: http://www.revista-eea.net

Related research

Keywords: calidad; ISO 9000; herramientas de medición; costes de calidad; productividad;

Find related papers by JEL classification:

References

References listed on IDEAS
Please report citation or reference errors to , or , if you are the registered author of the cited work, log in to your RePEc Author Service profile, click on "citations" and make appropriate adjustments.:
as in new window
  1. Susan N. Houseman, 2001. "Why employers use flexible staffing arrangements: Evidence from an establishment survey," Industrial and Labor Relations Review, ILR Review, Cornell University, ILR School, vol. 55(1), pages 149-170, October.
  2. Katharine G. Abraham & Susan K. Taylor, 1993. "Firms' Use of Outside Contractors: Theory and Evidence," NBER Working Papers 4468, National Bureau of Economic Research, Inc.
  3. Katharine G. Abraham, 1988. "Flexible Staffing Arrangements and Employers' Short-Term Adjustment Strategies," NBER Working Papers 2617, National Bureau of Economic Research, Inc.
  4. Garth L. Mangum & Donald Mayall & Kristin Nelson, 1985. "The temporary help industry: A response to the dual internal labor market," Industrial and Labor Relations Review, ILR Review, Cornell University, ILR School, vol. 38(4), pages 599-611, July.
  5. Rebitzer, James B & Taylor, Lowell J, 1991. "A Model of Dual Labor Markets When Product Demand Is Uncertain," The Quarterly Journal of Economics, MIT Press, MIT Press, vol. 106(4), pages 1373-83, November.
  6. Juan F. Jimeno & Luis Toharia, 1993. "The effects of fixed-term employment on wages: theory and evidence from Spain," Investigaciones Economicas, Fundación SEPI, Fundación SEPI, vol. 17(3), pages 475-494, September.
  7. Mangan, John & Williams, Christine, 1999. "Casual Employment in Australia: A Further Analysis," Australian Economic Papers, Wiley Blackwell, Wiley Blackwell, vol. 38(1), pages 40-50, March.
Full references (including those not matched with items on IDEAS)

Citations

Lists

This item is not listed on Wikipedia, on a reading list or among the top items on IDEAS.

Statistics

Access and download statistics

Corrections

When requesting a correction, please mention this item's handle: RePEc:lrk:eeaart:22_2_12. See general information about how to correct material in RePEc.

For technical questions regarding this item, or to correct its authors, title, abstract, bibliographic or download information, contact: (Beatriz Rodríguez Prado).

If you have authored this item and are not yet registered with RePEc, we encourage you to do it here. This allows to link your profile to this item. It also allows you to accept potential citations to this item that we are uncertain about.

If references are entirely missing, you can add them using this form.

If the full references list an item that is present in RePEc, but the system did not link to it, you can help with this form.

If you know of missing items citing this one, you can help us creating those links by adding the relevant references in the same way as above, for each refering item. If you are a registered author of this item, you may also want to check the "citations" tab in your profile, as there may be some citations waiting for confirmation.

Please note that corrections may take a couple of weeks to filter through the various RePEc services.